Resident Advisor - Student Accommodation

Pertemps London; Greater London; On-site; GBP 17,000 - 22,000; Full time

Job summary

Pertemps London is seeking a temporary Resident Advisor for our Wembley site. This full-time temporary position offers £12.71 per hour and starts ASAP, with shifts across seven days.

The role focuses on delivering exceptional customer service and supporting residents throughout check-in/out, front-of-house operations, and daily inquiries. The ideal candidate will have frontline customer experience, strong IT skills, and a proactive, friendly approach to maintaining a smooth, welcoming

Qualifications

• Front-of-house experience in a customer-facing role.
• Customer service experience in a people-focused environment.
• Confidence using Microsoft Office and IT systems.
• Strong ability to handle queries and provide solutions.
• Clear, confident verbal and written communication.
• Excellent organisation and time-management.
• Ability to work independently and proactively.
• Polite, friendly and approachable manner.
• Strong interpersonal skills.

Responsibilities

• Support the check-in and check-out process.
• Ensure rooms are clean, prepared and ready for new arrivals.
• Assist residents with luggage and general enquiries.
• Maintain a welcoming, professional front-of-house environment.

Skills

Front-of-house

Customer service

MS Office / IT

Verbal & written comm

Organization / time mgmt

Independent & proactive

Interpersonal skills

Polite & approachable

Job description

Resident Advisor - £12.71 per hour - Temporary - Student Accommodation Wembley

A leading student accommodation provider is seeking a temporary Resident Advisor to support operations at their site in Wembley.

This is a full time temporary role to start ASAP working shifts across7 days per week, paid at £12.71 per hour.

About the Role

The Resident Advisor will act as the first point of contact for residents, delivering exceptional customer service via email, phone and face‑to‑face. Responsibilities include:

• Supporting the check‑in and check‑out process
• Ensuring rooms are clean, prepared and ready for new arrivals
• Assisting residents with luggage and general enquiries
• Maintaining a welcoming, professional and efficient front‑of‑house environment

About You

The ideal Resident Advisor will bring:

• Front‑of‑house experience in a customer‑facing role
• Customer service experience in a people‑focused environment
• Confidence using Microsoft Office and general IT systems
• Strong ability to handle queries and provide appropriate solutions
• Clear, confident verbal and written communication
• Excellent organisation and time‑management
• Ability to work independently and proactively
• A polite, friendly and approachable manner
• Strong interpersonal skills