Residence Supervisor - Lead a Luxury Student Residence

Vita Student; Manchester; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Perkbox access

28 days paid holiday including bank/UK

Job summary

Vita Student in Manchester is seeking a dynamic Residence Supervisor to manage day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for students and guests. You will lead a team across customer service, maintenance and housekeeping to uphold Vita’s premium standards.

This permanent role is 42.5 hours per week with early starts and late finishes across a rotating schedule, including some weekends.

Qualifications

• An experienced customer service professional with a track record in premium resident experiences.
• Experience in supervisory or team leadership roles overseeing colleagues.
• Hands-on approach to maintaining cleanliness and safety of communal areas.

Responsibilities

• Supervise team members and report performance to management.
• Coach, mentor and motivate staff to exceed goals and deliver first‑class service.
• Train new team members on company standards and operations.
• Build relationships with residents to strengthen Vita Student community.
• Audit practices and suggest improvements to management.

Skills

Customer service

Team leadership

Communication

Problem solving

Attention to detail

Self-motivated

Flexible

Job description

Vita Student in Manchester is seeking a dynamic Residence Supervisor to manage day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for students and guests. You will lead a team across customer service, maintenance and housekeeping to uphold Vita’s premium standards.

This permanent role is 42.5 hours per week with early starts and late finishes across a rotating schedule, including some weekends.