Residence Supervisor: Luxury Student Living

Vita Group; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Holidays

Perkbox

Royal London Pension

Parties & Events

Recognition Programmes

Career Development

24/7 Employee Assistance

Job summary

Vita Student seeks a dynamic Residence Supervisor to support day-to-day operations, ensuring a safe, welcoming environment for students and guests at our Lewisham residence. You will oversee a multi-functional team, deliver premium service, and contribute to continuous improvements across operations, guest experience, and housekeeping.

The role requires flexibility across varied shifts (early to late) and a commitment to exceeding service standards in a busy student accommodation setting.

Qualifications

• Experienced customer service professional delivering premium experiences to residents and guests.
• Preferred experience in supervisory or team leadership roles.
• Hands-on approach to maintaining cleanliness and safety of communal areas.

Responsibilities

• Supervise team members and report performance to management.
• Motivate, coach and mentor staff to exceed goals during shifts.
• Deliver first-class service and maintain Vita Student standards.
• Maintain knowledge of products and services to assist team and residents.
• Train new staff in company standards and customer service.
• Engage with residents to build strong Vita Student community.
• Audit operations and suggest improvements to management.

Skills

Customer service

Team leadership

Communication

Problem-solving

Tech-savvy

Job description

Vita Student seeks a dynamic Residence Supervisor to support day-to-day operations, ensuring a safe, welcoming environment for students and guests at our Lewisham residence. You will oversee a multi-functional team, deliver premium service, and contribute to continuous improvements across operations, guest experience, and housekeeping.

The role requires flexibility across varied shifts (early to late) and a commitment to exceeding service standards in a busy student accommodation setting.