Residence Supervisor - Manchester City Centre

Vita Group; Manchester; On-site; GBP 28,500 - 31,350; Full time

Benefits offered by this job

Holidays: 28 days paid holiday

Perkbox

Royal London Pension

Parties & Events

Recognition Programmes

Career Development

24/7 Employee Assistance

Job summary

Vita Group in Manchester is seeking a dynamic Residence Supervisor to support day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.

You will supervise front‑line teams, coach and mentor staff, and drive first‑class service across shifts, including early starts and weekend work, with a 45‑hour week and a 10% bonus opportunity.

Qualifications

• Experienced in delivering premium resident experiences.
• Experience supporting, mentoring and coordinating a supervisory team.
• Hands-on approach to maintaining cleanliness and safety of communal areas.
• Technologically astute with operations technology systems.

Responsibilities

• Supervise team members with operational duties and report performance.
• Motivate, coach and mentor staff to exceed goals during shifts.
• Create an atmosphere centred on delivering first-class service.
• Maintain knowledge of products and services to support staff.
• Train new team members in standards and operational duties.
• Connect with customers and build Vita Student community.
• Audit practices and suggest improvements to management.
• Assist management with setting and evaluating goals.

Skills

Customer service

Team leadership

Mentoring

Communication

Problem solving

Tech-savvy

Job description

Residence Supervisor, Manchester, Circle Square

Salary: £28,500 plus 10% bonus subject to performance targets.

Contract: Permanent, 45 hours per week.

Working Pattern: Our Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.

Vita Student's next‑level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Supervisor to support day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.

Responsibilities

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Create an atmosphere centred on delivering first‑class service.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with customers and develop strong relationships to encourage a strong Vita Student community.
• Audit and oversee operational practices and make suggestions for improvements to the management team.
• Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.

Who We Want To Join Our Team

Vita Student delivers a luxury, all‑encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi‑functioning teams, providing support and guidance where required.

Professional Experience

• An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
• While we aren't necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Residence Supervisors must be technologically astute.

Personal Characteristics

• Strong team player with a passion for working with people and customers.
• Excellent communication and problem‑solving skills.
• High personal standards and attention to detail.
• Highly self‑motivated and flexible.

Benefits

• Holidays: 28 days paid holiday including England & Wales Bank Holidays, pro‑rata based on hours worked.
• Perkbox: Access to a Perkbox account to choose lifestyle perks such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday.
• Royal London Pension: Vita Group contributes 3% of salary to your pension pot in addition to a 5% employee contribution.
• Parties & Events: Annual parties and events to celebrate work achievements.
• Recognition Programmes: Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development: Induction and learning & development programme, professional progression via Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance: Confidential service offering support and guidance for personal or work‑related issues.

Important

All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.