Luxury Student Residence Supervisor

Vita Group; Manchester; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Holidays 28 days incl. England & Wales

Perkbox access

Royal London Pension: 3% employer + 5%

Parties & Events

Recognition Programmes

Career Development programs

24/7 Employee Assistance

Job summary

Vita Group is seeking a dynamic Residence Supervisor for House of Social, a luxury student residential property in the UK. You will support daily operations across management, customer service, maintenance and housekeeping, ensuring a safe, welcoming environment for residents and guests.

The role demands a hands-on, proactive leader with strong communication and mentoring skills, capable of coordinating multi-function teams and delivering high standards at all times.

Qualifications

• Experienced customer service professional delivering premium experiences to residents and guests.
• Experience supporting, mentoring, guiding and coordinating colleagues in a Supervisory/Team Leadership role.
• Hands-on, proactive approach to cleanliness and safety of communal areas.
• Technologically astute with proficiency in building management systems and related software.

Responsibilities

• Supervise team members with operational duties and report performance to management.
• Motivate, coach and mentor staff to exceed goals and create a positive working environment.
• Create an atmosphere centered on delivering first-class service.
• Maintain knowledge of products and services to offer support to team members.
• Train new staff in standards, service and operations to ensure brand delivery.
• Connect with customers and nurture community within House of Social.
• Audit operations and suggest improvements to management.
• Collaborate with the management team on goals, logistics and projects.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Vita Group is seeking a dynamic Residence Supervisor for House of Social, a luxury student residential property in the UK. You will support daily operations across management, customer service, maintenance and housekeeping, ensuring a safe, welcoming environment for residents and guests.

The role demands a hands-on, proactive leader with strong communication and mentoring skills, capable of coordinating multi-function teams and delivering high standards at all times.