Residence Service Supervisor

University of Leeds; Leeds; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Bank holidays

Pension

Life assurance

Health and wellbeing: gym access

Personal development courses

On-site childcare

Shopping discounts

Travel schemes

Job summary

The University of Leeds Residential Services is seeking an approachable, customer-focused individual to join our team. You will provide a high quality front line reception service to residents and visitors, and be able to undertake minor repair tasks and site audits.

You will supervise external contractors, drive a Residential Services vehicle (full UK driving licence) and work a 4 nights on, 4 nights off shift pattern. You may be based at Charles Morris Hall but work at other sites as required.

Qualifications

• Significant experience in front-line customer service.
• Strong communication and interpersonal skills.
• Ability to work on own initiative with minimal supervision and as part of a team.

Responsibilities

• Provide high quality front line reception service for residents and visitors.
• Undertake minor repair and maintenance tasks and site audits.
• Supervise the performance of external contractors
• Drive a Residential Services vehicle (full manual driving licence required)
• Based at Charles Morris Hall with flexibility to work at other sites as required
• Work the standard shift pattern: 4 nights on, 4 nights off

Skills

Front-line customer service

Communication

Interpersonal skills

Teamwork

Initiative

Tools

Driving licence

Job description

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country's best student accommodation.

We are seeking an approachable, customer focused individual to join our team. You will have significant experience of working in a front-line customer service environment, with communication and interpersonal skills, and be able to work on your own initiative with minimal supervision as well as working as part of a wider team. You will provide a high quality front line reception service to our customers, and will have the ability to undertake minor repair and maintenance tasks and site audits. You will supervise the performance of external contractors working at the site in line with our Service Level Agreements. Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business. You will be based at Charles Morris Hall but should be prepared to work at any of the other Residential Services sites as required. The role also involves driving a Residential Services vehicle so you will also need a full current valid driving licence (manual vehicles) and recent driving experience. Residence staff are required to provide a flexible service, working as necessary to meet the needs of the business. The standard shift pattern for this role is 4 nights on, 4 nights off. This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas.

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) - That's 42 days a year!
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the‑art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!