Assistant Manager (Wellbeing and Engagement)

University of Leicester; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

The University of Leicester is seeking an Assistant Manager (Wellbeing and Engagement) to join the Estates and Campus Services – Residences team. In this key role, you will coordinate and deliver Residence Life activities that promote student wellbeing and engagement. You will manage the day-to-day operations of accommodation sites, oversee teams, and drive initiatives to support students. The ideal candidate will have experience in community engagement and team supervision, along with strong communication skills.

Qualifications

• Hands-on experience in Residence Life or community engagement.
• Solid understanding of university support systems.
• Experience managing or supervising teams.

Responsibilities

• Oversee day-to-day operations of accommodation sites.
• Drive welfare initiatives and plan events.
• Provide supervision for Duty Managers and Residential Advisors.

Skills

Community engagement

Program management

Budget management

Communication skills

Relationship building

Education

Vocational qualifications or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About the role

Do you thrive on making a positive difference to student wellbeing and engagement? Join the University of Leicester as an Assistant Manager (Wellbeing and Engagement) and play a key role in our Estates and Campus Services – Residences team. This is your opportunity to shape a welcoming and lively community by coordinating and delivering creative Residence Life activities that encourage students to get involved and feel supported.

In this rewarding position, you will serve as a central point of contact, guiding students to essential support services and ensuring consistently outstanding customer service throughout all accommodation sites.

• Oversee day‑to‑day operations of accommodation sites.
• Drive welfare initiatives and plan memorable events.
• Manage budgets, organise materials and online platforms.
• Provide supervision for Duty Managers and Residential Advisors.
• Represent the department at university‑wide events.
• Contribute to communications and marketing campaigns.
• Maintain accurate records and uphold university policies.
• Support projects and market research to enhance services.

About you

We’re looking for someone who brings real hands‑on experience in Residence Life or community engagement, or holds equivalent vocational qualifications.

• Strong track record of running engaging programmes and offering meaningful support to individuals and groups.
• Solid understanding of how university support systems work.
• Experience managing or supervising teams in a student or community setting.
• Comfortable handling small budgets and following financial processes.
• Good IT skills, especially Word, Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Ability to build relationships, negotiate effectively and lead with confidence.
• Capacity to juggle multiple projects, manage priorities and keep a keen eye for detail.
• Familiarity with relevant policies and legislation (e.g., UUK Code).
• First aid or mental health first aid qualifications, or experience working in higher education.
• Subject to DBS checks as required for the role.