Residence Service Supervisor (Nights)

University of Leeds; Leeds; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Bank holidays

Gym discount

Personal development courses

On-site childcare

Travel schemes

Shopping discounts

Job summary

University of Leeds Residential Services is seeking an approachable, customer-focused individual to join our team. You will provide a high quality front line reception service to our customers at Charles Morris Hall, with the ability to carry out minor repairs and site audits.

You will also supervise external contractors, support flexible working across sites, and hold a full valid driving licence to operate a Residential Services vehicle. The standard shift pattern is 4 nights on, 4 nights off.

Qualifications

• Front line customer service experience.
• Excellent communication and interpersonal skills.
• Able to work on own initiative and as part of a team.

Responsibilities

• Provide a high quality front line reception service to customers.
• Undertake minor repair and maintenance tasks and site audits.
• Supervise the performance of external contractors on site.
• Operate a Residential Services vehicle as required.

Skills

Customer service

Communication

Interpersonal skills

Initiative

Teamwork

Tools

Driving licence

Job description

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.

We are seeking an approachable, customer focused individual to join our team. You will have significant experience of working in a front-line customer service environment, with communication and interpersonal skills, and be able to work on your own initiative with minimal supervision as well as working as part of a wider team. You will provide a high quality front line reception service to our customers, and will have the ability to undertake minor repair and maintenance tasks and site audits. You will supervise the performance of external contractors working at the site in line with our Service Level Agreements.

Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business. You will be based at Charles Morris Hall but should be prepared to work at any of the other Residential Services sites as required. The role also involves driving a Residential Services vehicle so you will also need a full current valid driving licence (manual vehicles) and recent driving experience.

Residence staff are required to provide a flexible service, working as necessary to meet the needs of the business. The standard shift pattern for this role is 4 nights on, 4 nights off.

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!