Residence Manager: Guest Experience & Operations Leader

Hospitaliti; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Staff rate after probation

Relocation housing until settled

Job summary

Citadines South Kensington is recruiting an experienced Residence Manager to lead daily operations, ensuring exceptional guest service and adherence to brand standards in London. You will report to the Area Manager and steer the management team to deliver results across events, revenue, and guest engagement.

The role requires strong leadership, 5+ years in hospitality management, and a proactive, commercially-minded approach with focus on safety and compliance.

Qualifications

• Minimum 5 years of management experience in hospitality or related field.
• Strong leadership and people management with ability to develop a diverse team.
• Experience in Front Office, Revenue management, budgeting, forecasting and P&L analysis.

Responsibilities

• Oversee day-to-day operation of the residence delivering high guest service standards.
• Develop and lead the property team, fostering an engaged and productive environment.
• Own the property’s financial performance including budgeting, forecasting and payroll.
• Drive guest satisfaction by analysing feedback and managing complaints effectively.
• Collaborate with Sales, Revenue, Finance, HR to deliver the business plan and maximise performance.
• Ensure health & safety, maintenance and company policy compliance.
• Support long-term property development and sustainability initiatives.

Skills

People management

Communication

Leadership

Guest service

Problem solving

Tools

P&L analysis

Budgeting

Forecasting

Front office systems

Job description

Citadines South Kensington is recruiting an experienced Residence Manager to lead daily operations, ensuring exceptional guest service and adherence to brand standards in London. You will report to the Area Manager and steer the management team to deliver results across events, revenue, and guest engagement.

The role requires strong leadership, 5+ years in hospitality management, and a proactive, commercially-minded approach with focus on safety and compliance.