Assistant Residence Manager

Citadines City Centre Liverpool; Liverpool; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave

PERKBOX subscription

Employee Assistance Programme

Health Plan Scheme

Relocation accommodation

Staff rate at European properties

Job summary

Citadines City Centre Liverpool is seeking a confident and experienced Assistant Residence Manager to join our team, supporting the management team with day-to-day operations and upholding our service standards.

You will lead and develop the front office, maintenance, housekeeping and F&B teams, ensuring guest satisfaction, financial compliance and a smooth running of daily activities.

Qualifications

• Hospitality management background is desired.
• Experience of a minimum of 3 years as HOD is necessary.
• Effective communication and leadership skills.
• Knowledge of Property Management Systems.

Responsibilities

• Lead and motivate the team while living the Citadines brand.
• Ensure compliance in service standards, financial and property maintenance.
• Support guest feedback management and stakeholder collaboration.
• Work with Revenue, Sales, Finance, HR, Reservations to meet occupancy and financial targets.
• Drive innovation and enhance guest experience across the team.
• Oversee operations across Front Office, Maintenance, Housekeeping and F&B.

Skills

Hospitality management

Leadership

Communication

Property management systems

Job description

Citadines City Centre Liverpool is seeking a confident and experienced Assistant Residence Manager to become part of our Team, supporting the management team with the smooth running of the day to day operations.

An Assistant Residence Manager will be responsible for:

• Living the Citadines brand, motivating and leading the team
• Ensuring compliance in key focus areas (service standards, financial, property maintenance)
• Support and actively contribute towards guest feedback management
• Working with key stakeholders in the business (Revenue, Sales, Finance, HR, Reservations) with the aim of the property achieving occupancy, desired rate, service standards and financial compliance
• Encouraging innovation and enhancing the guest experience amongst the team
• Leading your team in operations, getting involved in all areas of the business, including Front Office, Maintenance, Housekeeping and Food & Beverage

To be successful in the role of Assistant Residence Manager, we require:

• Hospitality Management background is desired
• Experience of a minimum of 3 years as HOD necessary
• Effective communication and leadership skills
• Knowledge of Property Management Systems

Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience in a similar role is essential; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills and the ability to apply these to the job role.

Working with us provides the following benefits to you:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• 30 days annual leave a year (including bank holidays)
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Health Plan Scheme
• Once you pass your probation, a special staff rate when staying in our European properties
• (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Compensation: Competitive salary