Residence Manager: Lead Operations & Guest Experience

Citadines South Kensington London; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Staff incentives

Job summary

Citadines South Kensington is seeking an experienced Residence Manager to lead the day-to-day operations and manage the property team at our London residence. You will report to the Operations Manager and drive guest service, financial performance and policy compliance.

Responsibilities include shaping a high-performing team, managing budgets, forecasting and payroll, improving guest satisfaction, and collaborating with Sales, Revenue, Finance and HR to deliver the business plan in a demanding

Qualifications

• At least 5 years’ management experience in hospitality or serviced apartments.
• Experience in Front Office, with understanding of revenue, budgeting and P&L analysis.
• Strong leadership and people-management skills to motivate a diverse team.
• Excellent communication and interpersonal skills for relationships with colleagues and guests.
• Highly organised, proactive and commercially minded with attention to detail and decision-making under pressure.
• Solutions-focused approach to identify opportunities and continuous improvement.

Responsibilities

• Leading day-to-day operation of the residence, ensuring guest service and compliance with standards.
• Managing and developing the property team, fostering an engaged and productive environment.
• Owning the property’s financial performance, including budgeting, forecasting and payroll.
• Driving guest satisfaction by analysing feedback and implementing improvements.
• Collaborating with Sales, Revenue, Finance and HR to deliver the business plan.
• Ensuring health & safety, operational, maintenance and policy compliance.
• Supporting long-term development, sustainability and commercial relationships.

Skills

Management experience

Front Office experience

Revenue Management

Budgeting

Forecasting

P&L analysis

Leadership

Communication skills

Organised / detail-oriented

Problem solving

Job description

Citadines South Kensington is seeking an experienced Residence Manager to lead the day-to-day operations and manage the property team at our London residence. You will report to the Operations Manager and drive guest service, financial performance and policy compliance.

Responsibilities include shaping a high-performing team, managing budgets, forecasting and payroll, improving guest satisfaction, and collaborating with Sales, Revenue, Finance and HR to deliver the business plan in a demanding