Assistant Residence Manager - Guest Experience & Ops Lead

Citadines City Centre Liverpool; Liverpool; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave

PERKBOX subscription

Employee Assistance Programme

Health Plan Scheme

Relocation accommodation

Staff rate at European properties

Job summary

Citadines City Centre Liverpool is seeking a confident and experienced Assistant Residence Manager to join our team, supporting the management team with day-to-day operations and upholding our service standards.

You will lead and develop the front office, maintenance, housekeeping and F&B teams, ensuring guest satisfaction, financial compliance and a smooth running of daily activities.

Qualifications

• Hospitality management background is desired.
• Experience of a minimum of 3 years as HOD is necessary.
• Effective communication and leadership skills.
• Knowledge of Property Management Systems.

Responsibilities

• Lead and motivate the team while living the Citadines brand.
• Ensure compliance in service standards, financial and property maintenance.
• Support guest feedback management and stakeholder collaboration.
• Work with Revenue, Sales, Finance, HR, Reservations to meet occupancy and financial targets.
• Drive innovation and enhance guest experience across the team.
• Oversee operations across Front Office, Maintenance, Housekeeping and F&B.

Skills

Hospitality management

Leadership

Communication

Property management systems

Job description

Citadines City Centre Liverpool is seeking a confident and experienced Assistant Residence Manager to join our team, supporting the management team with day-to-day operations and upholding our service standards.

You will lead and develop the front office, maintenance, housekeeping and F&B teams, ensuring guest satisfaction, financial compliance and a smooth running of daily activities.