Assistant Residence Manager

The Ascott Limited; Liverpool; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

30 days annual leave (including bank)

PERKBOX subscription

Employee Assistance Programme

Staff rate at European properties

Relocation accommodation assistance

Job summary

Citadines City Centre Liverpool is seeking a confident and experienced Assistant Residence Manager to support the smooth running of day-to-day operations and lead the team with the Citadines brand.

You will work closely with key stakeholders (Revenue, Sales, Finance, HR, Reservations) to achieve occupancy, desired rate, service standards and financial compliance while maintaining guest satisfaction and staff development.

Qualifications

• Hospitality management background preferred.
• Minimum 3 years as Head of Department (HOD).
• Effective communication and leadership skills.
• Knowledge of Property Management Systems (PMS).

Responsibilities

• Lead and motivate the team while living the Citadines brand.
• Ensure compliance in service standards, financials, and property maintenance.
• Support guest feedback management and drive improvements.
• Collaborate with Revenue, Sales, Finance, HR, Reservations to achieve occupancy and rate targets.
• Encourage innovation and enhance guest experience among the team.
• Oversee operations across Front Office, Maintenance, Housekeeping and F&B.

Skills

Leadership

Communication

Guest feedback management

Stakeholder collaboration

Problem solving

Team leadership

Education

Hospitality management background

Tools

Property Management Systems (PMS)

Job description

Citadines City Centre Liverpool is seeking a confident and experienced Assistant Residence Manager (Assistant Hotel Manager) to become part of our Team. In this key role you will be supporting the management team with the smooth running of the day to day operations.

An Assistant Residence Manager will be responsible for:

• Living the Citadines brand, motivating and leading the team
• Ensuring compliance in key focus areas (service standards, financial, property maintenance)
• Support and actively contribute towards guest feedback management
• Working with key stakeholders in the business (Revenue, Sales, Finance, HR, Reservations) with the aim of the property achieving occupancy, desired rate, service standards and financial compliance
• Encouraging innovation and enhancing the guest experience amongst the team
• Leading your team in operations, getting involved in all areas of the business, including Front Office, Maintenance, Housekeeping and Food & Beverage

To be successful in the role of Assistant Residence Manager, we require:

• Hospitality Management background is desired
• Experience of a minimum of 3 years as HOD necessary
• Effective communication and leadership skills
• Knowledge of Property Management Systems

Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience in a similar role is essential; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills and the ability to apply these to the job role.

Working with us provides the following benefits to you:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• 30 days annual leave a year (including bank holidays)
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Once you pass your probation, a special staff rate when staying in our European properties
• (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.