Resettlement Support Worker (Robinson Court)

City of York Council; York and North Yorkshire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension scheme

Health & Wellbeing initiatives

Flexible working

Discounts and rewards

Job summary

City of York Council is recruiting a Resettlement Support Worker to join the Housing Options and Support Service at Robinson Court, a resettlement accommodation scheme for women. You will provide both formal casework and informal support to residents who are vulnerable and under stress, working on a 24/7 rota and collaborating with partner services.

The role requires resilience, empathy and strong interpersonal skills to help residents move into independent accommodation, with emphasis on

Qualifications

• Experience of working with homeless people or supported accommodation.
• Experience of 1:1 support with complex individuals.
• Able to work on your own initiative and manage stressful situations.
• Good interpersonal skills and the ability to work in partnership with other services.

Responsibilities

• Oversee daily operation of Robinson Court accommodation project.
• Provide formal 1-1 resettlement support and practical assistance.
• Support customers, maintain health and safety, and ensure safe accommodation.
• Coordinate with social care, mental health, drugs/alcohol services, probation and police as needed.
• Assist with repairs, rents, laundry, cleaning and catering as part of service delivery.

Skills

Interpersonal skills

Resilience

Empathy

Communication

Teamwork

Job description

We have an exciting job opportunity for the position of Resettlement Support Workers support working within the CYC Housing Options and Support Service we are looking to recruit a committed and enthusiastic person to provide high quality support to all customers living in Robinson Court.

Robinson Court is resettlement supported accommodation schemes for women. A central part to the city’s strategy to reduce and eradicate rough sleeping. Providing accommodation and support to assist single homeless people/rough sleepers to move on into independent accommodation.

You will provide a well maintained and responsive accommodation project to customers who are homeless and need supported housing and will oversee the daily operation within these accommodations.

You will provide appropriate formal 1-1 Resettlement support and emotional and physical support to people accessing and living in the service, who are vulnerable and under a lot of stress, therefore the successful applicant will have good interpersonal skills and understand issues people face when homeless or rough sleeping.

You will be capable of working on your own initiative, and will be able to work in partnership with other services/agencies to support people such as social care, mental health, drug and alcohol services, probation and police etc.

Experience of working with homeless people or supported accommodation and that applicants understand the issues surrounding the client groups is desirable as well as experience of working on a 1:1 basis with complex individuals.

You will need to be able to demonstrate that you are sympathetic, and firm and you are able to show resilience and cope in situations which can be stressful as well as rewarding.

You will be part of an ongoing staff rota to provide cover at the accommodation project on a 24 hour, 365 days per year, and will be expected to be part of the shift rota patterns, working some weekends, bank holidays and unsocial hours.

You will take responsibility whilst on duty for ensuring the accommodation is kept in good repair and see to all matters of health and safety. The successful candidate will also offer support, both formal case work support as well as informal support to the customers living in the service and run the service operation whilst on duty.

You will offer a safe and supportive environment and work as part of a multi-disciplined team and contribute to the running of the accommodation supporting the supervisor and manager in service delivery, including supporting people, repairs, rents, laundry, cleaning, catering, health and safety.

You will be part of a team of support workers; the role requires a flexible and understanding approach in what is sometimes a very challenging but rewarding environment.

This post is not suitable as a job share opportunity.

The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.

• generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution.
• We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development.
• In addition, we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Sarah Huggett (Project Lead - Robinson Court) at [e-mail] or on Tel [phone]

Closing date: Sunday 29 November at 12 midnight

Interview date: W/C 7 December