Housing Options Worker

City of York Council; York and North Yorkshire; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

LGPS

Health & wellbeing initiatives

Learning & development

Discounts & rewards

Job summary

City of York Council is seeking a dedicated Housing Options Officer to deliver high quality housing advice and innovative solutions for people who are homeless or at risk. The role involves managing a busy caseload with statutory duties under housing legislation, and requires strong interpersonal skills and the ability to adapt to fast-changing situations.

The post offers hybrid working arrangements across council offices and community settings, with a commitment to training, wellbeing, and

Qualifications

• Good interpersonal skills and the ability to adapt and react quickly to fast changing situations.
• Competency to converse and provide advice to members of the public in spoken English (CEFR level C1).

Responsibilities

• Provide high quality housing advice and innovative housing solutions to people who are homeless or at risk of homelessness.
• Manage an active caseload with responsibility for statutory duties and decisions under Housing Act 1996 and Homeless Reduction Act 2017.
• Work within Housing Options Team with hybrid home/office arrangements and some community settings.
• Contribute to prevention and relief of homelessness and explore housing options proactively.

Skills

Interpersonal skills

Communication

Adaptability

Job description

We have an exciting career opportunity in homeless services, working in the City of York Council statutory homeless sector within the Housing Options Team.

We are looking for a committed and enthusiastic individual to provide high quality housing advice and innovative solutions to people who are homeless, or at risk of homelessness.

You will need good interpersonal skills and the ability to adapt and react quickly to fast changing situations.

This role focuses on preventing and relieving homelessness and proactively exploring housing solutions. Youll provide general advice and manage an active caseload with responsibility for statutory legal duties and decisions in accordance with legislation (Housing Act 1996 and Homeless Reduction Act 2017).

The role is within the Housing Options Team and involves a mixture of home and office working plus work in community settlings.

Please refer to the job profile for a summary of the main tasks and duties, and for the key skills and experience required for this role.

This is a challenging but a hugely important and rewarding role. Were a supportive team and pride ourselves on the service we provide. If you think you have the skills, knowledge & experience required as stated in the job profile, we would really like to hear from you.

This post is not suiatble as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Judi Dove (Housing Options Manager) at [e-mail] or on 01904 551219

Closing date: Sunday 15 November 2026 at 12 midnight

Interview date: Friday 27 November or Tuesday 1 December