Bank Support Worker

Target Housing Ltd; Doncaster; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Target Housing Ltd. provides housing and support services to help service users sustain tenancies, develop independence, and achieve personal goals. The role includes helping with moving in/out, delivering tailored support plans, and promoting independence.

You'll work with partner agencies to improve service delivery, ensure a safe living environment, and assist with budgeting, benefits, and rent payments. DBS checks and references are required.

Qualifications

• Strong knowledge of the welfare benefits system.
• Experience in risk assessment and support planning.
• Experience working with vulnerable adults/supported living.
• Understanding of relevant legislation.
• Experience working with Local Authorities and health/social care professionals.

Responsibilities

• Provide housing and support services to help service users sustain tenancies and achieve personal goals.
• Support service users with moving in and out of accommodation.
• Deliver person-centred support plans and achieve agreed outcomes within timescales.
• Build service users’ skills, confidence, and independence.
• Work with partner agencies to enhance service delivery.
• Support a safe, clean, and well-maintained living environment.
• Provide guidance on independent living skills, budgeting, and maximising income.
• Assist with benefit claims and rent payments.
• Ensure understanding and compliance with occupancy agreements.
• Monitor property use, occupancy, and utilities; address issues promptly.
• Identify and respond to non-compliance and escalate concerns.
• Carry out risk assessments and support plans; review records.
• Support conflict resolution between service users and neighbours.
• Assist with activities that promote engagement and development.
• Maintain accurate records in line with audits.

Skills

Welfare benefits knowledge

Risk assessment

Support planning

Vulnerable adults support

Education

Health and Social Care qualification (desirable)

Job description

Main Purpose: Provide housing and support services to help service users sustain tenancies, develop independence, and achieve personal goals.

Key Responsibilities:

• Support service users with moving in and out of accommodation.
• Deliver person-centred support plans, achieving agreed outcomes within set timescales.
• Build service users’ skills, confidence, and independence.
• Work with partner agencies to enhance service delivery.
• Support a safe, clean, and well-maintained living environment.
• Provide guidance on independent living skills, budgeting, and maximising income.
• Assist with benefit claims and rent payments.
• Ensure service users understand and comply with occupancy agreements.
• Monitor property use, occupancy, and utilities; address issues promptly.
• Identify and respond to non-compliance, escalating serious concerns.
• Carry out, record, and review risk assessments and support plans.
• Support conflict resolution between service users and neighbours.
• Assist with activities that promote engagement and development.
• Maintain accurate records in line with audit and confidentiality requirements.
• Build effective relationships with external organisations.
• Participate in call-out duties, office rotas, and provide cover when required.

Person Specification:

• Strong knowledge of the welfare benefits system.
• Experience in risk assessment and support planning.
• Experience working with vulnerable adults/supported living.
• Understanding of relevant legislation.
• Experience working with Local Authorities and health/social care professionals.
• Health and Social Care qualification (desirable).

Core Competencies:

• Customer Focus (Critical)
• Integrity (Critical)
• Team Working (Critical)
• Confidence & Judgement (Very Important)
• Communication & Influence (Very Important)
• Planning & Organising (Important)
• Technical Skills (Important)

Additional Information:

• Enhanced DBS required
• 2 Employment References (most recent/current employer & any other previous employer)
• Full UK driving licence and access to a roadworthy vehicle required

Our Commitment to Inclusion

We are proud to be anEqual Opportunities and Disability Confident employer. We actively encourage applications from people of all backgrounds, especially those underrepresented in the workforce and individuals with lived experience.If you need any adjustments during the application process, please contact us.

Target Housing
Unit A4-A6,
Bradmarsh Business Park,
Bow Bridge Close,
Rotherham,
S60 1BY