Housing, Resettlement, Support and Education Worker

City of York Council; York and North Yorkshire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave

LGPS (Local Government Pension Scheme)

Health & Wellbeing initiatives

Flexible working practices

Discounts and employee rewards

Job summary

City of York Council invites applications for an employment position within the Howe Hill for Young People (HH4YP) housing options and support service. You will provide Housing, Resettlement and Education Support to residents aged 16–25, delivering practical and personal development activities to help them move to independent accommodation.

The role requires experience with homelessness, strong interpersonal skills, and the ability to work independently under supervision.

Qualifications

• Experience of working with homeless people and in supported accommodation is essential.
• Good interpersonal skills and ability to cope in stressful situations.

Responsibilities

• Develop and deliver an innovative programme of practical and personal development activities to enable young people to live independently.
• Provide emotional and physical support to young people accessing the service, working as part of a team with supervision.
• Be part of rota patterns including some regular evenings and weekends to motivate and support residents.

Job description

We have an exciting job opportunity for an employment position within CYCs young persons supported accommodation scheme, Howe Hill for Young People (HH4YP) which is part of the CYC Housing Options and Support Service. We are looking to recruit a committed and enthusiastic person to provide high-quality Housing, Resettlement and Education Support to customers living in Howe Hill for Young People.

HH4YP is a resettlement supported accommodation service for young people aged 16-25 providing accommodation, support and education work with a view to helping people gain the necessary skills to move on into more independent accommodation suitable to their needs.

The successful applicant will work within the team and under the guidance of the supervisor at Howe Hill to develop and deliver an innovative programme of practical and personal development activities to enable a person to live independently.

You will provide appropriate emotional and physical support to young people accessing the service who are vulnerable and under a lot of stress and therefore the successful applicant will have good interpersonal skills and will understand the issues young people face when homeless.

You will be capable of working on your own initiative under the guidance of a manager.

Experience of working with homeless people and in supported accommodation is essential along with an understanding of the issues surrounding the client groups.

You will need to be able to demonstrate that you are sympathetic, and firm and you are able to cope in situations which can be stressful as well as rewarding.

The service functions on a 24-hour basis, 365 days per year, and you will be expected to be part of the shift rota patterns including some regular evenings and weekends, ensuring that the young people living in the service are properly motivated and supported.

This post is not suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

Closing date: Sunday 22 November at 12 midnight

Interview date: Week Commencing 14 December 2026