Accommodation Solutions Officer x 2 - Fixed Term for 18 months

Royal Borough of Kensington and Chelsea; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Royal Borough of Kensington and Chelsea (RBKC) is seeking an Accommodation Solutions and Resettlement Officer to support residents facing homelessness. You will assess housing options, coordinate urgent placements and guide households toward stable, affordable accommodation.

This frontline role requires resilience, empathy, and the ability to navigate complex housing and welfare systems while maintaining careful records and collaborating with housing, legal and social care partners.

Qualifications

• Experience delivering frontline housing services.
• Solid understanding of homelessness legislation and welfare reform.
• Ability to manage housing casework with limited supervision.

Responsibilities

• Assess accommodation suitability and coordinate placements.
• Provide practical, compassionate support to households facing homelessness.
• Maintain accurate case records and liaise with partners and providers.
• Carry out tenancy audits and contribute to move-on planning.
• Ensure fair, transparent decision-making in a heavily scrutinised environment.

Skills

Housing support

Homelessness legislation

Case management

Communication

Tools

Case management software

Job description

Job Description

Help residents take their next steps towards a settled home and build a secure, independent future. As an Accommodation Solutions and Resettlement Officer, you’ll play a pivotal role in helping households facing homelessness find safety, security and stability. You’ll be a trusted point of contact, guiding residents through urgent housing challenges and providing clear, practical advice to help them move forward.

Job Description

Help residents take their next steps towards a settled home and build a secure, independent future. As an Accommodation Solutions and Resettlement Officer, you’ll play a pivotal role in helping households facing homelessness find safety, security and stability. You’ll be a trusted point of contact, guiding residents through urgent housing challenges and providing clear, practical advice to help them move forward.

What You’ll Be Doing

Your focus will be on providing compassionate, practical support to households experiencing homelessness. In this varied, resident-facing role, you’ll assess accommodation suitability, coordinate urgent placements and facilitate smooth moves into safe, stable housing. Day-to-day casework will involve regular visits to residents, working directly with accommodation providers and partner agencies to resolve issues quickly. You’ll complete tenancy audits, contribute to suitability reviews and help households transition out of high-cost emergency accommodation into sustainable, settled homes. When tenancy or accommodation issues arise, you’ll step in with early advice, practical solutions and appropriate enforcement action when necessary. You’ll also collaborate closely across housing, legal and social care services to make the most equitable use of available resources. This is a demanding frontline position where you’ll manage competing deadlines and maintain accurate, high-quality records for cases that can attract scrutiny through ombudsman enquiries or legal challenges. Through it all, your priority will be achieving fair, transparent and lasting solutions for the families and individuals who need us most.

For further details, please review the Job Description and Person Specification

What You’ll Bring

You’ll bring a strong background in frontline housing services, supported by a solid understanding of homelessness legislation, housing needs and welfare reform. You will also have hands-on experience managing temporary accommodation placements, move-on planning, suitability reviews and housing case-management systems. Resilience, empathy and professional judgement are essential qualities for this role. You’ll be someone who remains calm and approachable under pressure, comfortable handling sensitive casework and confident making fair, well‑reasoned decisions in a heavily scrutinised environment. You’re an excellent communicator who knows how to explain complex decisions clearly and sensitively to residents, colleagues and partner organisations. Highly organised and proactive, you will be confident in managing a demanding workload, balancing competing priorities and taking ownership of complex casework with limited supervision. Above all, you’ll share our commitment to equal opportunities, outstanding customer care and our core values of putting communities first, acting with integrity and working together.

Why join us

At RBKC, we’re all in – investing in our people, our communities and our future. You’ll join a collaborative, friendly and supportive team that takes genuine pride in improving the resident experience. Alongside a competitive salary and flexible working, you’ll benefit from a working environment that values your wellbeing, professional development and contribution to the borough. This role offers a fantastic springboard for your housing career, giving you valuable exposure to complex casework, multi‑agency partnerships and service improvement projects. We actively invest in our people’s growth, with colleagues across the team regularly progressing to secondments that offer valuable managerial experience. By joining our Accommodation Solutions team, you’ll have the scope to expand your expertise, build professional confidence and contribute fresh ideas to help shape the future of our housing support.

About Us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, the ‘we’re all in’ mindset comes to life in the direct, meaningful support you provide each day. Working on the housing frontline brings real challenges and complex situations, but your dedication, empathy and practical approach will help vulnerable households take life‑changing steps towards stability. When you commit fully to resolving housing issues, you will find immense professional reward and play a defining part in strengthening our local community.

Interview Details

This role will requires a standard DBS. Interviews will take place on W/C 30 th November 2026.

Working Style

You’ll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range.

Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.