Resettlement & Housing Support Worker (24/7)

City of York Council; York and North Yorkshire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension scheme

Health & Wellbeing initiatives

Flexible working

Discounts and rewards

Job summary

City of York Council is recruiting a Resettlement Support Worker to join the Housing Options and Support Service at Robinson Court, a resettlement accommodation scheme for women. You will provide both formal casework and informal support to residents who are vulnerable and under stress, working on a 24/7 rota and collaborating with partner services.

The role requires resilience, empathy and strong interpersonal skills to help residents move into independent accommodation, with emphasis on

Qualifications

• Experience of working with homeless people or supported accommodation.
• Experience of 1:1 support with complex individuals.
• Able to work on your own initiative and manage stressful situations.
• Good interpersonal skills and the ability to work in partnership with other services.

Responsibilities

• Oversee daily operation of Robinson Court accommodation project.
• Provide formal 1-1 resettlement support and practical assistance.
• Support customers, maintain health and safety, and ensure safe accommodation.
• Coordinate with social care, mental health, drugs/alcohol services, probation and police as needed.
• Assist with repairs, rents, laundry, cleaning and catering as part of service delivery.

Skills

Interpersonal skills

Resilience

Empathy

Communication

Teamwork

Job description

City of York Council is recruiting a Resettlement Support Worker to join the Housing Options and Support Service at Robinson Court, a resettlement accommodation scheme for women. You will provide both formal casework and informal support to residents who are vulnerable and under stress, working on a 24/7 rota and collaborating with partner services.

The role requires resilience, empathy and strong interpersonal skills to help residents move into independent accommodation, with emphasis on