Administration Support Officer

Places for People; Northwich; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in property management is seeking a detail-oriented Administration Support Officer for its Compliance team. This hybrid role in Northwich involves managing compliance data, ensuring regulatory requirements are met, and supporting in resolving compliance issues. The ideal candidate will excel in Excel, communicate effectively, and work well independently and collaboratively.

Benefits

27 days holiday plus Bank Holidays

Life Assurance Cover

Free Healthcare cashback Plan

Sponsorship for study and professional qualifications

Pension scheme (matched up to 7%)

Places Gym membership

Access to Our Place Rewards

Qualifications

• Intermediate Excel skills, including VLOOKUP.
• Strong attention to detail and excellent time management.
• Confident communicator with a customer-focused approach.

Responsibilities

• Administering regulatory legal instructions and updating internal databases.
• Using Excel to manage and analyse compliance data.
• Responding to internal and external compliance queries.

Skills

Attention to detail

Excel

Communication

Time management

Tools

Microsoft Word

Outlook

Job description

Are you detail-oriented, organised, and confident using Excel—especially VLOOKUPs? We're looking for a proactive Administration Support Officer to join our compliance team at Residential Management Group and help ensure regulatory legal requirements are met efficiently and accurately.

Where will I be working?

You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role consisting of 4 days per week in the office and 1 from home. Initially, you will be asked to work 5 days per week in the office until training is completed.

About the Role

As a key member of the Compliance team, you'll be responsible for:

• Administering regulatory legal instructions and updating internal databases.
• Monitoring supplier performance against SLAs and ensuring timely reporting.
• Using Excel (including VLOOKUPs) to manage and analyse compliance data.
• Responding to internal and external compliance queries with clarity and professionalism.
• Supporting the resolution of non-compliance issues to reduce risk to the company and clients.

What We're Looking For

• Intermediate Excel skills – you should be confident using functions like VLOOKUP to manage and interpret data.
• Strong attention to detail and excellent time management.
• Confident communicator with a customer-focused approach.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Word and Outlook.

Desirable

• Experience in the property management industry.
• Basic understanding of compliance processes.

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays
• Option to buy/sell up to 5 days' annual leave each holiday year
• Life Assurance Cover
• Free Healthcare cashback Plan (covering optical treatment, dental care, physiotherapy, GP charges, and more) with 24/7 remote GP access
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• Places Gym membership - free for all Places Gyms in Chesterfield, Corby, Hinckley, Preston, Sheffield & Telford
• Access to Our Place Rewards, offering shopping discounts, vouchers, cashback, and exclusive deals through Places for People Group