Lead Waiter & Guest Experience Leader

Hawksmoor Edinburgh; City of Edinburgh; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food for you and your loved-?

Income protection and death in service

Paid annual volunteer days

Stream early wage access and financial

Referral bonuses from day one

Exclusive savings on travel, shopping,

Restaurant welfare budget for snacks,

Full training and progression

Job summary

Hawksmoor Edinburgh is seeking an experienced Head Waiter to lead the restaurant floor with confident, knowledgeable service. You will guide and develop the waiting team, run sections during busy services and ensure every guest enjoys warm, seamless hospitality.

As a hands-on leader, you’ll collaborate with managers to enhance guest experiences, maintain Hawksmoor standards of presentation and hospitality, and foster a culture of excellence across the dining room.

Qualifications

• Experienced as a waiter in a quality, high-volume restaurant.
• Confident leading a section and supporting others.
• Warm, personable and comfortable engaging with guests.
• Calm and organised under pressure.
• Passionate about hospitality and developing your skills.

Responsibilities

• Deliver exceptional service on the floor, setting the standard for the team.
• Lead sections confidently during busy services.
• Support, coach and develop waiters and food runners.
• Assist managers with guest experience and service recovery.
• Maintain strong communication between floor, kitchen and bar.
• Uphold Hawksmoor standards of presentation, knowledge and hospitality.

Skills

Waiter experience

Leadership

Guest engagement

Under pressure

Hospitality development

Job description

Hawksmoor Edinburgh is seeking an experienced Head Waiter to lead the restaurant floor with confident, knowledgeable service. You will guide and develop the waiting team, run sections during busy services and ensure every guest enjoys warm, seamless hospitality.

As a hands-on leader, you’ll collaborate with managers to enhance guest experiences, maintain Hawksmoor standards of presentation and hospitality, and foster a culture of excellence across the dining room.