Reservations & Sales Supervisor — Elevate Bookings & Revenue

Vertiq Hospitality Partners B.V.; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Exclusive Discounts

Health & Wellbeing

Career & Development

Job summary

Vertiq Hospitality manages Four Points Flex by Sheraton London Shoreditch East under a franchise with Marriott International. The Sales & Reservations Supervisor will oversee the daily Reservations workload, coordinate bookings across corporate and group accounts, and work closely with Sales, Revenue and Front Office to maximise bookings and guest satisfaction.

Ideal candidates will have strong hotel reservations experience, a commercial mindset, and are capable of guiding teammates while

Qualifications

• Experience in hotel reservations, front office or groups.
• Ability to coordinate priorities and guide colleagues.
• Strong commercial awareness including upselling and conversions.

Responsibilities

• Coordinate the daily Sales & Reservations workload and ensure tasks are completed accurately and on time.
• Manage and quality-check reservations (corporate, group and individual) including rates and payments.
• Monitor arrivals, cancellations, no-shows, and inventory; resolve issues or escalate as needed.
• Act as escalation point for complex guest, OTA, agency, corporate and group enquiries.
• Support colleagues with reservations procedures and daily priorities.
• Assist with groups, quotations, RFPs, and sales follow-ups.
• Monitor upselling and conversion opportunities and support a commercially focused approach.
• Maintain accurate information across PMS, CRM, Marriott systems and third-party platforms.
• Ensure booking, payment and inventory information is communicated across the hotel.
• Represent Reservations in operational briefings and support department standards.

Skills

Hotel Reservations experience

Strong communication

Organisational skills

Decision making

Tools

Oracle Opera PMS

Marriott systems

MARSHA

GXP

CRM platforms

Job description

Vertiq Hospitality manages Four Points Flex by Sheraton London Shoreditch East under a franchise with Marriott International. The Sales & Reservations Supervisor will oversee the daily Reservations workload, coordinate bookings across corporate and group accounts, and work closely with Sales, Revenue and Front Office to maximise bookings and guest satisfaction.

Ideal candidates will have strong hotel reservations experience, a commercial mindset, and are capable of guiding teammates while