Sales & Reservations Supervisor

Vertiq Hospitality Partners B.V.; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Exclusive Discounts

Health & Wellbeing

Career & Development

Job summary

Vertiq Hospitality manages Four Points Flex by Sheraton London Shoreditch East under a franchise with Marriott International. The Sales & Reservations Supervisor will oversee the daily Reservations workload, coordinate bookings across corporate and group accounts, and work closely with Sales, Revenue and Front Office to maximise bookings and guest satisfaction.

Ideal candidates will have strong hotel reservations experience, a commercial mindset, and are capable of guiding teammates while

Qualifications

• Experience in hotel reservations, front office or groups.
• Ability to coordinate priorities and guide colleagues.
• Strong commercial awareness including upselling and conversions.

Responsibilities

• Coordinate the daily Sales & Reservations workload and ensure tasks are completed accurately and on time.
• Manage and quality-check reservations (corporate, group and individual) including rates and payments.
• Monitor arrivals, cancellations, no-shows, and inventory; resolve issues or escalate as needed.
• Act as escalation point for complex guest, OTA, agency, corporate and group enquiries.
• Support colleagues with reservations procedures and daily priorities.
• Assist with groups, quotations, RFPs, and sales follow-ups.
• Monitor upselling and conversion opportunities and support a commercially focused approach.
• Maintain accurate information across PMS, CRM, Marriott systems and third-party platforms.
• Ensure booking, payment and inventory information is communicated across the hotel.
• Represent Reservations in operational briefings and support department standards.

Skills

Hotel Reservations experience

Strong communication

Organisational skills

Decision making

Tools

Oracle Opera PMS

Marriott systems

MARSHA

GXP

CRM platforms

Job description

Sales & Reservations Supervisor

Four Points Flex by Sheraton London Shoreditch East

£31,000 per annum | 40 hours per week

We are looking for an organised, commercially minded and experienced Sales & Reservations Supervisor to join our team at Four Points Flex by Sheraton London Shoreditch East.

This is a hands-on role supporting the day-to-day running of the hotel’s Sales & Reservations function. Alongside managing reservations and enquiries, you will help coordinate daily priorities, maintain standards, support colleagues and ensure key actions are completed accurately and on time.

You will work closely with Sales, Revenue, Front Office and other hotel teams to ensure bookings are managed effectively, commercial opportunities are followed up and potential issues are identified before they impact the guest or the operation.

All the perks you deserve

Exclusive Discounts & Perks – Special team rates across Marriott Hotels, access to a benefits platform offering discounts on shopping, gym memberships, holidays and more, plus hotel service charge.

Health & Wellbeing – Access to health and wellbeing benefits, workplace pension, financial wellbeing support and confidential counselling services.

Career & Development – Ongoing training and development opportunities, including Marriott learning programmes, with the opportunity to further develop your experience across Reservations, Sales, Revenue and hotel operations.

What you’ll be doing

• Coordinate the daily Sales & Reservations workload and ensure key tasks are completed accurately and on time.
• Manage and quality-check individual, corporate and group reservations, including rates, payments, routing and booking details.
• Monitor arrivals, cancellations, no-shows, payment failures and inventory, ensuring issues are resolved or escalated appropriately.
• Act as an escalation point for more complex guest, OTA, agency, corporate and group enquiries.
• Support and guide colleagues with reservations procedures, systems and daily priorities.
• Assist with groups, quotations, RFPs, corporate opportunities and sales follow-ups.
• Monitor upselling and conversion opportunities and support a commercially focused approach within the team.
• Maintain accurate information across the PMS, CRM, Marriott systems and relevant third-party platforms.
• Ensure important booking, payment and inventory information is communicated effectively across the hotel.
• Represent the Reservations function in operational briefings when required and support the manager with departmental standards and continuous improvement.

What we’re looking for

We are looking for someone with strong hotel reservations experience who is ready to take greater ownership of the daily function.

Ideally, you will have:

• Strong previous experience in hotel Reservations, Front Office, Groups or a similar commercial hotel role.
• Experience at Senior Agent, Coordinator, Team Leader or supervisory level.
• Strong knowledge of hotel reservations, payments, cancellations and room inventory.
• Confidence coordinating priorities, checking standards and supporting colleagues.
• Experience handling complex or escalated booking issues.
• Good commercial awareness across groups, corporate business, upselling and enquiry conversion.
• Strong organisation, attention to detail and communication skills.
• Confidence making day-to-day operational decisions and knowing when escalation is required.

Strong working knowledge of Oracle Opera PMS is highly desirable.

Experience with Marriott systems, MARSHA, GXP, OTA extranets, CRM platforms and hotel revenue or distribution systems would be a strong advantage.

Previous experience within a Marriott-branded hotel and knowledge of Marriott Bonvoy would also be beneficial.

About the Hotel

Four Points Flex by Sheraton London Shoreditch East is a 161-bedroom hotel located in Bethnal Green, East London, close to Shoreditch and with excellent transport connections into central London.

The Sales & Reservations function plays an important role in both the commercial performance of the hotel and the guest journey. The team works closely with Sales, Revenue, Front Office and Housekeeping to ensure bookings are accurate, opportunities are maximised and the operation has the information it needs to deliver a smooth guest experience.

About Vertiq Hospitality

Vertiq Hospitality manages Four Points Flex by Sheraton London Shoreditch East under a franchise agreement with Marriott International.

Our focus is on delivering strong hotel performance alongside a consistently good guest experience, while creating an environment where our people can develop, take ownership and contribute to the success of the business.

If you are commercially aware, highly organised and ready to take greater responsibility within a Sales & Reservations function, we would like to hear from you.

All offers of employment are conditional upon satisfactory references and proof of eligibility to work in the United Kingdom.