Hotel Sales & Reservations Exec: Revenue & Relationships

Aimbridge Hospitality; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Training & leadership development

Staff discounts across portfolio

Wagestream

Employee assistance programme

Flexible working

Holiday allowance (28 days incl. bank)

Paid breaks

Competitive starting salary above minW

Career breaks

Staff parking

Job summary

Aimbridge Hospitality in Greater London is seeking a proactive Sales & Reservations Executive to drive revenue and support the hotel’s commercial strategy. You will manage reservations, group bookings, and generate new business opportunities, collaborating with Sales, Reservations and Front Office teams to maximise occupancy and convert enquiries into bookings.

You will build relationships with corporate clients and guests, identify sales opportunities, and assist with marketing initiatives

Qualifications

• Sales and customer service experience: You'll have previous experience in a sales, reservations or hospitality role, with the confidence to build relationships, convert enquiries into bookings, and deliver excellent customer service.
• Excellent communication skills: You'll be comfortable communicating with guests, clients and colleagues, both in person and over the phone, providing a professional and friendly experience at every touchpoint.
• Organisation and attention to detail: You'll be highly organised, able to manage multiple priorities, maintain accurate reservation records, and ensure every booking is handled with precision.
• Commercial awareness: You'll understand how to identify sales opportunities, maximise revenue, and support the hotel's commercial objectives through proactive sales activity and effective booking management.
• A proactive team player: You'll enjoy working collaboratively across departments, be eager to contribute new ideas, and thrive in a fast-paced hospitality environment

Responsibilities

• Drive revenue and deliver exceptional guest experiences from handling reservations and group bookings to generating new business opportunities.
• Work closely with Sales, Reservations and Front Office teams to maximise occupancy, convert enquiries into bookings, and build lasting relationships with corporate clients and guests.
• Identify new business opportunities, prepare proposals, attend networking events, and assist with marketing initiatives including social media and campaigns.
• Manage guest enquiries, maintain accurate reservation records, monitor room availability, and ensure bookings are handled efficiently from enquiry to arrival.

Skills

Sales experience

Customer service

Communication

Organization

Commercial awareness

Team player

Job description

Aimbridge Hospitality in Greater London is seeking a proactive Sales & Reservations Executive to drive revenue and support the hotel’s commercial strategy. You will manage reservations, group bookings, and generate new business opportunities, collaborating with Sales, Reservations and Front Office teams to maximise occupancy and convert enquiries into bookings.

You will build relationships with corporate clients and guests, identify sales opportunities, and assist with marketing initiatives