Guest Experience Supervisor | Front Desk Lead

Splendid Hospitality Group; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Job summary

Splendid Hospitality Group at Four Points Flex by Sheraton London Euston is seeking a Guest Service Supervisor to lead the Front Office team and ensure smooth, memorable guest experiences. You will oversee check-ins, guest interactions, and cross-department collaboration.

The role is full-time with a pay rate of £14.32 per hour, based on site in London. You’ll guide the Guest Service Assistants, support other departments, and act as on-duty lead to maintain exceptional service levels.

Qualifications

• Experience leading a guest service team.

Responsibilities

• Leading the team on shift, keeping service smooth, personal, and memorable.
• Ensuring that guests feel at home, from check-in to check-out, and pitching in wherever they need a hand.
• Supporting and motivating your team, ensuring tasks and operations run seamlessly.
• Act as the person on duty across departments, making every guest experience effortless.

Job description

Splendid Hospitality Group at Four Points Flex by Sheraton London Euston is seeking a Guest Service Supervisor to lead the Front Office team and ensure smooth, memorable guest experiences. You will oversee check-ins, guest interactions, and cross-department collaboration.

The role is full-time with a pay rate of £14.32 per hour, based on site in London. You’ll guide the Guest Service Assistants, support other departments, and act as on-duty lead to maintain exceptional service levels.