Hotel Welcome Host – Reception & F&B

Vertiq Hospitality Partners B.V.; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Exclusive Discounts & Perks

Health & Wellbeing

Career & Development

Job summary

Vertiq Hospitality Partners B.V. is hiring two Hotel Welcome Hosts for the Four Points Flex by Sheraton London Shoreditch East. The roles cover Reception and Food & Beverage, with shifts including 40 hours per week and 25 hours per week, in a busy London hospitality setting.

As a Welcome Host you will greet guests, manage check-in/out, assist with reservations, and support daily hotel operations while delivering Marriott service standards. Strong guest focus and teamwork are essential.

Qualifications

• Experience in hospitality or customer-facing roles.
• Strong customer service and communication skills.
• Friendly, confident and professional approach; attention to detail.

Responsibilities

• Welcome guests and make a positive first impression.
• Check-in and check-out efficiently.
• Handle enquiries and resolve issues.
• Manage reservations and guest profiles in Opera.
• Provide local information and hotel services.
• Support breakfast and F&B service as needed.
• Promote Marriott Bonvoy membership.
• Maintain clean, welcoming guest areas.

Skills

Hospitality experience

Customer service

Communication skills

Microsoft 365

Tools

Oracle Opera PMS

Job description

Hotel Welcome Host – Reception & F&B

Four Points Flex by Sheraton London Shoreditch East

£13.70 per hour

We are recruiting two Hotel Welcome Hosts to join our team:

• 1 position – 40 hours per week
• 1 position – 25 hours per week

We are looking for friendly, confident and hands-on people to join our team at Four Points Flex by Sheraton London Shoreditch East.

As a Hotel Welcome Host, you will be one of the main points of contact for our guests throughout their stay. This is a varied, guest-facing role covering both Reception and Food & Beverage, so you will be comfortable moving between different areas of the hotel and supporting the guest journey from arrival through to departure.

We are looking for someone who enjoys working with people, takes ownership of guest requests and contributes to a smooth, welcoming and efficient hotel experience.

All the perks you deserve

• Exclusive Discounts & Perks – Special team rates across Marriott Hotels, access to a benefits platform offering discounts on shopping, gym memberships, holidays and more, plus hotel service charge.
• Health & Wellbeing – Access to health and wellbeing benefits, workplace pension, financial wellbeing support and confidential counselling services.
• Career & Development – Ongoing training and development opportunities, including Marriott learning programmes, with opportunities to develop your career within hospitality.

What you’ll be doing

Your role will support the day-to-day guest experience across both Reception and Food & Beverage.

Your responsibilities will include:

• Welcoming guests and creating a friendly and professional first impression.
• Delivering smooth and efficient check-in and check-out experiences.
• Handling guest enquiries, requests and concerns, taking ownership through to resolution.
• Managing reservations, payments, room allocations and guest profiles accurately within Opera.
• Providing guests with accurate information about the hotel, local area, transport and available services.
• Working closely with Housekeeping and other departments to ensure rooms and guest requests are managed effectively.
• Supporting breakfast and Food & Beverage service as part of the daily hotel operation.
• Serving food and drinks in line with hotel standards and licensing requirements.
• Setting up, maintaining and clearing Food & Beverage areas.
• Handling cash, card payments and daily financial procedures accurately.
• Promoting Marriott Bonvoy and supporting enrolment and member recognition.
• Maintaining clean, organised and welcoming guest areas.
• Following hotel procedures relating to fire safety, health & safety, food safety, licensing and security.
• Following departmental operating standards and procedures.
• Supporting colleagues across the hotel during busy periods.
• Helping ensure every guest receives a consistent and positive experience across the hotel.

What we’re looking for

We are looking for someone who enjoys working with guests and is comfortable in a varied hotel role where teamwork and flexibility are important.

Ideally, you will have:

• Previous experience in hospitality, Reception, Food & Beverage or another customer-facing role.
• Strong customer service and communication skills.
• A friendly, confident and professional approach.
• Good attention to detail.
• The ability to take ownership of guest requests and resolve issues effectively.
• The ability to work independently while also supporting the wider hotel team.
• Flexibility to work a range of shifts, including weekends and bank holidays.
• Good computer skills and confidence using Microsoft 365.

Experience using Oracle Opera PMS is highly desirable.

Previous experience within a Marriott-branded hotel or knowledge of Marriott Bonvoy would be an advantage, but is not essential.

About the Hotel

Four Points Flex by Sheraton London Shoreditch East is a 161-bedroom hotel located in Bethnal Green, East London, close to Shoreditch and with excellent transport connections into central London.

Our Welcome Hosts work across both Reception and Food & Beverage, helping create a seamless guest experience throughout the hotel. The role is varied and hands-on, with teamwork at the centre of how we operate.

About Vertiq Hospitality

Vertiq Hospitality manages Four Points Flex by Sheraton London Shoreditch East under a franchise agreement with Marriott International.

Our focus is on delivering a strong guest experience, maintaining high operational standards and creating an environment where our people can develop, take ownership and contribute to the success of the hotel.

If you enjoy working with guests, being part of a close-knit hotel team and being involved in different areas of the operation, we would like to hear from you.

All offers of employment are conditional upon satisfactory references and proof of eligibility to work in the United Kingdom.