Spa Supervisor - Six Senses London

IHG Hotels & Resorts; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a Spa Supervisor for its luxurious Six Senses London location. This exciting role involves overseeing spa operations, ensuring exceptional service, and maintaining high standards of wellness and sustainability. The ideal candidate will have experience in luxury environments, strong leadership skills, and a passion for customer service. Join a team that values innovation and emotional hospitality, where your contributions will directly impact guest experiences and the overall success of the spa. If you thrive in a dynamic environment and are ready to make a difference, this opportunity is for you.

Qualifications

• 2+ years’ experience in luxury spas and health clubs.
• Fluency in English; additional languages preferred.

Responsibilities

• Manage spa operations and ensure high service standards.
• Maximize bookings and maintain therapist productivity.
• Regularly assess services to align with wellness practices.

Skills

Customer Service

Spa Management

Team Leadership

Communication

Education

High School Diploma

Hospitality Diploma/Degree

Job description

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As Spa Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

As Spa Supervisor, I will assume full responsibility for the efficient operation in the following:

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Constantly assess and review services, products and rates to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Regularly meet with Spa Manager to plan next steps in spa operations and liaise with involved departments.
• Maximize the rooms booked in the spa and ensure the productivity of therapists is kept to a high level.
• Ensure bookings are made by Spa Receptionists and are fairly distributed to therapists, as much as possible.
• Set up the Spa booking systems daily and make and check bookings for the Spa.
• Manage the billing system, including posting and rebates of payments.
• Make appointment cards or appointment schedules for the following day, if no computerized booking system.
• Ensure spa standards of the reception, guest and changing room areas are always followed and kept in order.
• Upkeep Six Senses guidelines and standards of service and operation.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Spa Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Spa Supervisor at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality