Boutique Manager (Retail) - Six Senses London

IHG Hotels & Resorts; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Boutique Manager for their innovative retail experience in London. This role focuses on delivering exceptional products and services while ensuring adherence to sustainability and wellness practices. As a key figure in the pre-opening phase, you'll be responsible for creating an engaging retail environment that reflects the brand's values. Your expertise in hotel management and customer service will be crucial in fostering a memorable guest experience. Join a company that champions creativity and quality, and make a significant impact in the hospitality sector.

Qualifications

• 3+ years in a similar luxury hotel role with proven results.
• Strong knowledge of merchandising and retail practices.

Responsibilities

• Oversee the retail experience and ensure adherence to brand standards.
• Plan and manage monthly inventory and pricing strategies.

Skills

Hotel Management

Business Administration

Customer Service

Inventory Management

Communication Skills

Education

Bachelor’s degree in Hotel Management

Bachelor’s degree in Business Administration

Tools

MS Office

Hotel POS

Opera

Job description

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As Boutique/Retail Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties And Responsibilities

As Boutique/Retail Manager, I willassume full responsibility for theefficientoperation of the retail offering to provide exceptional products and services within Six Senses brand operating standards and budget.

The duties and responsibilities will include:

• Focus on the set-up and launch of the retail experience (Gallery) in the pre-opening hotel environment.
• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in the Gallery, our rigorous adherence to LQA standards.
• Responsible for an exceptional guest experience when visiting the Gallery.
• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Plan a robust business for the Boutique.
• Responsible for monthly inventory.
• Follow pricing guidelines given set by the property.
• Thorough knowledge of all facilities and services offered by the property.
• Support updating guest history profile.
• Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
• Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.
  
  

Qualifications

To execute the position of Boutique/Retail Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus three years in a similar role with proven results.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiarity with Hotel POS and Opera beneficial.
• Knowledge on merchandising and retail along with some knowledge of accounting software.
• Fluent in English; I understand that additional languages are preferred.
  
  

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Boutique/Retail Manager at Six Senses London It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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