Reservations Manager – Full Time – Leverstock Green

Catering; Hemel Hempstead; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Staff stays discount

Dining discounts

Employee assistance

Retail discounts

Cycle to work

Service awards

Job summary

Platinum Recruitment is recruiting for a Reservations Manager role in Hemel Hempstead. This position combines reservations oversight with event coordination within a busy hotel environment, offering a strong corporate and leisure client base and excellent transport links.

The role requires experience in reservations or event management, strong organisational and communication skills, and the ability to handle multiple bookings while maintaining top service levels.

Qualifications

• Experience in reservations, event management or hospitality administration.
• Excellent organisational and communication skills.
• Ability to manage multiple bookings and coordinate event logistics.
• A customer-focused approach with strong attention to detail.
• Confidence working proactively and collaboratively as part of a team.

Responsibilities

• Overseeing booking processes and ensuring reservations are accurate.
• Coordinating events from the initial enquiry through to execution.
• Communicating with clients to understand their requirements and deliver excellent service.
• Managing event logistics and liaising with internal teams and suppliers.
• Ensuring bookings are fully documented and enquiries are handled promptly.

Skills

Reservations experience

Event management

Hospitality administration

Organisational skills

Communication skills

Team collaboration

Job description

Reservations Manager – Hemel Hempstead | From £34,000 + fantastic hotel benefits and career opportunities

We’re looking for an experienced Reservations Manager to join a well-established hotel in Hemel Hempstead. This is an exciting opportunity to combine reservations expertise with event coordination, working in a busy hospitality environment with excellent transport links and a strong corporate and leisure customer base.

Why apply for this Reservations Manager role?

You’ll enjoy a rewarding package designed to recognise and support you:

• You’ll receive discounted stays for friends and family
• You’ll enjoy 50% off dining in restaurants and bars
• You’ll have access to an Employee Assistance Programme with 24/7 confidential support
• You’ll benefit from high‑street discounts across shops and experiences
• You’ll have access to the Cycle to Work Scheme, with up to 40% savings on bikes
• You’ll be recognised through monthly and annual team member service awards

Key Responsibilities:

This varied role combines managing reservations with planning and coordinating events. You’ll be responsible for:

• Overseeing booking processes and ensuring reservations are accurate
• Coordinating events from the initial enquiry through to execution
• Communicating with clients to understand their requirements and deliver excellent service
• Managing event logistics and liaising with internal teams and suppliers
• Ensuring bookings are fully documented and enquiries are handled promptly

What we’re looking for:

We’re looking for someone organised, proactive and confident working in a busy hospitality environment.

• Experience in reservations, event management or hospitality administration
• Excellent organisational and communication skills
• Ability to manage multiple bookings and coordinate event logistics
• A customer-focused approach with strong attention to detail
• Confidence working proactively and collaboratively as part of a teamIf you’re ready for your next Reservations Manager opportunity in Hemel Hempstead, with the chance to develop your reservations and events experience within a reputable hotel, we’d love to hear from you.

Job Number ¦ 48921 / INDFOH
Location ¦ Hemel Hempstead
Role ¦ Reservations Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Salary: £34000 – £36000/annum Depending on experience, plus benefi

Job Type: Permanent

Location: Hertfordshire