Reservations & Events Manager – Hotel

Platinum-Recruitment; Hemel Hempstead; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel stays

Dining discounts

Employee Assistance Programme

Staff discounts

Cycle to Work scheme

Employee awards

Job summary

Platinum-Recruitment are seeking an experienced Reservations Manager in Hemel Hempstead to oversee bookings and coordinate events within a busy hotel environment.

The role focuses on managing reservations, coordinating events from enquiry to execution, and delivering exceptional customer service while liaising with teams and suppliers.

You'll benefit from a competitive salary (£34,000-£36,000), benefits and opportunities for advancement.

Qualifications

• Experience in reservations, event management or hospitality administration.
• Excellent organisational and communication skills.
• Ability to manage multiple bookings and coordinate event logistics.
• Customer-focused with strong attention to detail.

Responsibilities

• Overseeing booking processes and ensuring reservations are accurate.
• Coordinating events from the initial enquiry through to execution.
• Communicating with clients to understand their requirements and deliver excellent service.
• Managing event logistics and liaising with internal teams and suppliers.
• Ensuring bookings are fully documented and enquiries are handled promptly.

Skills

Reservations management

Event coordination

Hospitality administration

Organisational skills

Communication skills

Customer service

Job description

Platinum-Recruitment are seeking an experienced Reservations Manager in Hemel Hempstead to oversee bookings and coordinate events within a busy hotel environment.

The role focuses on managing reservations, coordinating events from enquiry to execution, and delivering exceptional customer service while liaising with teams and suppliers.

You'll benefit from a competitive salary (£34,000-£36,000), benefits and opportunities for advancement.