Reservations Manager

Westwood Recruitment; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Westwood Recruitment is seeking a Reservations Manager for a leading hospitality group in London. The role involves maximising covers, driving revenue, and ensuring exceptional guest interactions.

The candidate will lead the reservations team, manage booking performance, and collaborate with various departments to enhance business performance. A passion for hospitality and previous experience in a similar role are essential.

Qualifications

• Previous experience as a Reservations Manager or Senior Reservations Executive within premium hospitality.
• Strong knowledge of the OpenTable reservation systems and booking platforms.
• Commercial awareness and understanding of revenue optimisation.

Responsibilities

• Maximise covers and drive revenue through guest interactions.
• Oversee all reservation activity and optimise booking performance.
• Lead the reservations team to deliver a seamless guest experience.

Skills

Experience as a Reservations Manager

Knowledge of OpenTable systems

Commercial awareness

Ability to work in fast-paced environment

Passion for hospitality

Job description

Westwood Hospitality are on the lookout for a Reservations Manager for one of London's most exciting hospitality groups

As Reservations Manager, you will play a key role in maximising covers, driving revenue, and ensuring every guest interaction reflects the standards and personality of our brands. You will oversee all reservation activity, optimise booking performance, manage guest communications, and lead the reservations team to deliver a seamless experience from first contact through to arrival.

You will work closely with General Managers, Operations, Marketing and Revenue teams to maximise occupancy, manage guest demand, and support business performance.

Requirements:

• Previous experience as a Reservations Manager or Senior Reservations Executive within premium hospitality
• Strong knowledge of the OpenTable reservatiosn systems and booking platforms
• Commercial awareness and understanding of revenue optimisation
• Ability to work in a fast-paced, multi-site environment
• Passion for hospitality and guest experience

This is an amazing opportunity to join a leading hospitality brand, with plenty of personal and professional growth and development opportunities.

(Applicants must have the right to live and work in the UK.)