Reservations Manager

Platinum-Recruitment; Hemel Hempstead; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel stays

Dining discounts

Employee Assistance Programme

Staff discounts

Cycle to Work scheme

Employee awards

Job summary

Platinum-Recruitment are seeking an experienced Reservations Manager in Hemel Hempstead to oversee bookings and coordinate events within a busy hotel environment.

The role focuses on managing reservations, coordinating events from enquiry to execution, and delivering exceptional customer service while liaising with teams and suppliers.

You'll benefit from a competitive salary (£34,000-£36,000), benefits and opportunities for advancement.

Qualifications

• Experience in reservations, event management or hospitality administration.
• Excellent organisational and communication skills.
• Ability to manage multiple bookings and coordinate event logistics.
• Customer-focused with strong attention to detail.

Responsibilities

• Overseeing booking processes and ensuring reservations are accurate.
• Coordinating events from the initial enquiry through to execution.
• Communicating with clients to understand their requirements and deliver excellent service.
• Managing event logistics and liaising with internal teams and suppliers.
• Ensuring bookings are fully documented and enquiries are handled promptly.

Skills

Reservations management

Event coordination

Hospitality administration

Organisational skills

Communication skills

Customer service

Job description

Reservations Manager (48921 / INDFOH) Hertfordshire, England

Salary: GBP34000 - GBP36000 per annum + Depending on experience, plus benefits

Reservations Manager – Hemel Hempstead | From £34,000 + fantastic hotel benefits and career opportunities

We’re looking for an experienced Reservations Manager to join a well-established hotel in Hemel Hempstead. This is an exciting opportunity to combine reservations expertise with event coordination, working in a busy hospitality environment with excellent transport links and a strong corporate and leisure customer base.

Why apply for this Reservations Manager role?

You’ll enjoy a rewarding package designed to recognise and support you:

• You’ll receive discounted stays for friends and family
• You’ll enjoy 50% off dining in restaurants and bars
• You’ll have access to an Employee Assistance Programme with 24/7 confidential support
• You’ll benefit from high-street discounts across shops and experiences
• You’ll have access to the Cycle to Work Scheme, with up to 40% savings on bikes
• You’ll be recognised through monthly and annual team member service awards

Key Responsibilities:

This varied role combines managing reservations with planning and coordinating events. You’ll be responsible for:

• Overseeing booking processes and ensuring reservations are accurate
• Coordinating events from the initial enquiry through to execution
• Communicating with clients to understand their requirements and deliver excellent service
• Managing event logistics and liaising with internal teams and suppliers
• Ensuring bookings are fully documented and enquiries are handled promptly

What we’re looking for:

We’re looking for someone organised, proactive and confident working in a busy hospitality environment.

• Experience in reservations, event management or hospitality administration
• Excellent organisational and communication skills
• Ability to manage multiple bookings and coordinate event logistics
• A customer-focused approach with strong attention to detail
• Confidence working proactively and collaboratively as part of a team

If you’re ready for your next Reservations Manager opportunity in Hemel Hempstead, with the chance to develop your reservations and events experience within a reputable hotel, we’d love to hear from you.