Reservations Agent

Hospitality & Retail Recruitment; Rickmansworth; On-site; GBP 20,000 - 26,000; Full time

Job summary

Hospitality & Retail Recruitment is seeking an experienced Reservations Agent for a luxury hotel in Hertfordshire. The role focuses on telephone-based reservations with excellent guest interaction and meticulous organisation.

Candidates should have previous experience in a busy hotel reservations office or front desk, preferably in a 5-star environment, and possess outstanding spoken and written English communication skills. A flexible attitude is essential to join our fantastic team.

Qualifications

• Experience in a busy hotel reservations office or front desk (preferably 5-star).
• Excellent written and verbal English communication.
• Flexible attitude and strong guest interaction.

Responsibilities

• Handle reservations primarily by telephone for a luxury hotel.
• Provide excellent guest interaction and service.
• Maintain high levels of organisation and attention to detail.

Skills

Organisational skills

Administrative skills

Attention to detail

Verbal and written communication

Customer service

Job description

We are looking for an experienced reservations agent for a luxury hotel in Hertfordshire. As a Reservations Agent you must have:

Excellent organisational skills, fantastic administrative skills, great attention to detail, excellent verbal and written communication skills.

You will need previous experience of a busy hotel reservations office or front desk preferably in a 5 star organisation. You must have a flexible attitude, great guest interaction, good telephone manner as this is a predominately telephone based role and written/verbal communication, in English, and the desire to play your part in a fantastic team.

In return you can expect excellent benefits please get to touch to find out more.