Reservations Manager

Focus Hotels Management Ltd; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a prestigious boutique hotel in Belfast, set to open in late 2025. As a Reservations Manager, you will play a crucial role in shaping the guest experience and leading a dedicated team. This position offers the chance to work in a luxury hospitality environment where your passion for service excellence and attention to detail will shine. Join a supportive team culture that values innovation and professional growth, and be part of a journey that sets new standards in Northern Ireland's hospitality scene. Elevate your career with us and create unforgettable experiences for our guests.

Benefits

Competitive Salary

Training and Development Programs

Career Progression Pathways

Employee-Centric Culture

Recognition and Rewards

Work-Life Balance Initiatives

Qualifications

• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.

Responsibilities

• Oversee daily operations of the reservations department.
• Manage group and corporate reservations across all channels.
• Produce reports on booking patterns and conversion rates.

Skills

Guest-Centric Service

Leadership

Decision-Making

Communication Skills

Attention to Detail

Education

Experience in Luxury or Boutique Hotels

Job description

The Bedford Hotel Belfast is seeking an experienced and passionate Reservations Manager to join its exceptional opening team. This is your opportunity to play a pivotal role in one of Belfast’s most anticipated luxury hotel openings.

Who We Are:
Opening in late 2025, The Bedford Hotel will be a prestigious boutique hotel in the heart of Belfast, set within the iconic Scottish Mutual Building. With 82 luxury bedrooms, a destination restaurant, cafe bar and private dining rooms, we are setting new standards for hospitality in Northern Ireland.

The Bedford Hotel, operated by Focus Hotels Management, seeks a skilled and driven Reservations Manager who thrives in a luxury hospitality setting. You are a natural leader with a passion for service excellence and an unwavering commitment to creating unforgettable guest experiences. Your proactive approach, eye for detail, and ability to inspire those around you make you the perfect fit for our team.

Key Responsibilities:

• Oversee the daily operations of the reservations department ensuring all bookings are handled promptly, accurately and professionally
• Manage individual group and corporate reservations across all channels including direct, online and third-party platforms
• Foster a productive and collaborative team culture
• Work closely with the Revenue Manager to implement pricing strategies, manage inventory and monitor demand patterns
• Maintain high standard of guest communication ensuring reservation confirmations, pre-arrival requests and special requirements are handled efficiently
• Produce regular reports on booking patterns, pick-up pace and conversion rate

Key Qualities We Value:

• A passion for guest-centric service and attention to detail.
• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.
• A commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.

What We Offer:
At the Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programs.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?
Be part of something special: Join the opening team of Belfast’s luxury hotel.

Innovate and Inspire: Work in an environment that encourages new ideas and continuous improvement.

Grow Your Career: Benefit from professional development opportunities designed to help you thrive.

Ready to elevate your career?

Apply now to join the Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.