Reservations Manager

Focus Hotels Management Limited; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join the opening team of a prestigious boutique hotel in Belfast, where your passion for guest service and leadership will shine. As a Reservations Manager, you will oversee operations, manage reservations, and foster a collaborative team culture. This role offers a unique opportunity to shape the guest experience in a luxury setting while benefiting from professional development and a supportive work environment. Elevate your career in a place that values excellence and innovation.

Benefits

Competitive salary

Training and development programs

Clear career progression pathways

Employee-centric culture

Recognition and rewards for performance

Work-life balance initiatives

Qualifications

• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.

Responsibilities

• Oversee daily operations of the reservations department.
• Manage group and corporate reservations across all channels.
• Produce reports on booking patterns and conversion rates.

Skills

Guest-centric service

Leadership skills

Communication skills

Attention to detail

Decision-making skills

Education

Experience in luxury or boutique hotels

Job description

The Bedford Hotel Belfast is seeking an experienced and passionate Reservations Manager to join its exceptional opening team. This is your opportunity to play a pivotal role in one of Belfast’s most anticipated luxury hotel openings.

Who We Are:
Opening in late 2025, The Bedford Hotel will be a prestigious boutique hotel in the heart of Belfast, set within the iconic Scottish Mutual Building. With 82 luxury bedrooms, a destination restaurant, cafe bar and private dining rooms, we are setting new standards for hospitality in Northern Ireland.

The Bedford Hotel, operated by Focus Hotels Management, seeks a skilled and driven Reservations Manager who thrives in a luxury hospitality setting. You are a natural leader with a passion for service excellence and an unwavering commitment to creating unforgettable guest experiences. Your proactive approach, eye for detail, and ability to inspire those around you make you the perfect fit for our team.

Key Responsibilities:

• Oversee the daily operations of the reservations department ensuring all bookings are handled promptly, accurately and professionally
• Manage individual group and corporate reservations across all channels including direct, online and third-party platforms
• Foster a productive and collaborative team culture
• Work closely with the Revenue Manager to implement pricing strategies, manage inventory and monitor demand patterns
• Maintain high standard of guest communication ensuring reservation confirmations, pre-arrival requests and special requirements are handled efficiently
• Produce regular reports on booking patterns, pick-up pace and conversion rate

Key Qualities We Value:

• A passion for guest-centric service and attention to detail.
• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.
• A commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.

What We Offer:
At the Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programs.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?
Be part of something special: Join the opening team of Belfast’s luxury hotel.

Innovate and Inspire: Work in an environment that encourages new ideas and continuous improvement.

Grow Your Career: Benefit from professional development opportunities designed to help you thrive.

Ready to elevate your career?

Apply now to join the Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.