Reservations Manager

The Bedford Hotel; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exceptional opportunity awaits at a prestigious boutique hotel in Belfast. As a Reservations Manager, you will play a crucial role in shaping the guest experience at this luxury establishment. With a focus on service excellence, you will lead a dedicated team, manage reservations across various platforms, and collaborate closely with the Revenue Manager to optimize pricing strategies. This role promises not only a chance to thrive in a dynamic environment but also to contribute to the opening of a hotel that aims to set new standards in hospitality. Join us to innovate, inspire, and grow your career in the heart of Belfast.

Benefits

Competitive Salary

Training and Development Programs

Clear Career Progression

Employee-Centric Culture

Work-Life Balance Initiatives

Recognition for Outstanding Performance

Qualifications

• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.

Responsibilities

• Oversee daily operations of the reservations department.
• Manage group and corporate reservations across all channels.
• Produce reports on booking patterns and conversion rates.

Skills

Guest-Centric Service

Leadership Skills

Communication Skills

Attention to Detail

Decision-Making Skills

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The Bedford Hotel Belfast is seeking an experienced and passionate Reservations Manager to join its exceptional opening team. This is your opportunity to play a pivotal role in one of Belfast's most anticipated luxury hotel openings.

Who We Are:
Opening in late 2025, The Bedford Hotel will be a prestigious boutique hotel in the heart of Belfast, set within the iconic Scottish Mutual Building. With 82 luxury bedrooms, a destination restaurant, cafe bar and private dining rooms, we are setting new standards for hospitality in Northern Ireland.

The Bedford Hotel, operated by Focus Hotels Management, seeks a skilled and driven Reservations Manager who thrives in a luxury hospitality setting. You are a natural leader with a passion for service excellence and an unwavering commitment to creating unforgettable guest experiences. Your proactive approach, eye for detail, and ability to inspire those around you make you the perfect fit for our team.

Key Responsibilities:

• Oversee the daily operations of the reservations department ensuring all bookings are handled promptly, accurately and professionally
• Manage individual group and corporate reservations across all channels including direct, online and third-party platforms
• Foster a productive and collaborative team culture
• Work closely with the Revenue Manager to implement pricing strategies, manage inventory and monitor demand patterns
• Maintain high standard of guest communication ensuring reservation confirmations, pre-arrival requests and special requirements are handled efficiently
• Produce regular reports on booking patterns, pick-up pace and conversion rate

Key Qualities We Value:

• A passion for guest-centric service and attention to detail.
• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.
• A commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.

What We Offer:
At the Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programs.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?
Be part of something special: Join the opening team of Belfast's luxury hotel.

Innovate and Inspire: Work in an environment that encourages new ideas and continuous improvement.

Grow Your Career: Benefit from professional development opportunities designed to help you thrive.

Ready to elevate your career?

Apply now to join the Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.