Reservations & Revenue Manager

TN United Kingdom; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a prestigious hotel as a Reservations & Revenue Manager, where you will lead a dynamic team in optimizing revenue and enhancing guest experiences. This role involves managing the Reservations Department, driving revenue strategies, and ensuring top-notch customer service at an award-winning hotel. You will analyze market trends, assist in budget preparation, and collaborate with sales and marketing to maximize opportunities. If you're passionate about hospitality and have a knack for revenue management, this is your chance to shine in a vibrant and supportive environment.

Qualifications

• Proven experience in revenue management within the hospitality industry.
• Strong analytical skills to assess market trends and performance.

Responsibilities

• Manage daily operations of the Reservations Department with a focus on revenue.
• Oversee revenue management strategies and ensure excellent customer service.

Skills

Revenue Management

Customer Service

Team Management

Market Analysis

Budget Management

Education

Degree in Hospitality Management

Certification in Revenue Management

Tools

Property Management System (PMS)

Hotel Booking Engine

Job description

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REPORTS TO: Cluster Revenue Manager Ulster and Director of Sales & Marketing

PRIMARY OBJECTIVE OF POSITION

We are seeking an innovative and passionate Reservations & Revenue Manager to join our team at the award-winning Titanic Hotel Belfast. The successful candidate will manage the daily operations of the Reservations Department, drive revenue, achieve targets, and ensure excellent customer service. Titanic Hotel Belfast is a 119-bedroom property located in Titanic Quarter, Belfast. It has been named Northern Ireland’s Leading Hotel at The World Travel Awards for five consecutive years.

TASKS, DUTIES AND RESPONSIBILITIES

1. Manage the Reservations Department and team, including assisting with calls and emails as needed.
2. Handle all reservation inquiries and bookings promptly, ensuring excellent customer service.
3. Oversee daily revenue management for the hotel and Reservations Team.
4. Assist the Cluster Revenue Manager with revenue strategies and distribution channels, including yield and rate management.
5. Review and report on daily, weekly, and monthly pick-up analysis, and adjust strategies accordingly.
6. Perform competitive research and analysis.
7. Stay updated on market trends and third-party activities; manage relationships and strategies for third-party distribution channels.
8. Support the Sales & Marketing Department in developing strategies across segments and in creating the annual business plan.
9. Assist in preparing the hotel’s annual budget and forecast updates.
10. Analyze and price group business, collaborating with sales and marketing to convert opportunities.
11. Prepare weekly and monthly KPI reports, including revenue segmentation, source, nationality, and recommendations.
12. Ensure all systems, including the hotel booking engine, are correctly configured and functioning.
13. Follow procedures outlined in the Reservations Standards Operating Procedures.
14. Ensure staff are proficient in using PMS and other reservation systems.
15. Identify opportunities for improvement and implement corrective actions.
16. Maintain effective communication with other hotel departments.
17. Uphold hotel standards, comply with policies, and protect hotel assets.
18. Perform additional duties as requested by management.