Reservations & Guest Services Coordinator - Quiet Luxury

Wshgroup; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend

Thank you voucher

Counselling helpline

Choices platform

Training academy

Job summary

Wshgroup in London near Moorgate is seeking an exceptional Reservations Coordinator to join the Guest Services team. You will be the first contact for room bookings and switchboard queries, coordinating meeting room reservations and visitor requirements with a premium service mindset.

The role demands strong communication, organisation and a proactive, customer‑centric approach to deliver a first‑class experience within a fast‑paced environment. Hours: 40 per week, shifts 7am–10pm.

Qualifications

• Experience in customer service, hospitality, reception, reservations or guest services.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Professional and approachable manner.

Responsibilities

• Manage meeting room and event space reservations efficiently.
• Answer switchboard calls professionally and courteously.
• Collaborate with Reception and Guest Services to ensure a smooth journey for clients and visitors.
• Coordinate internal and external booking requests and communicate requirements.
• Respond to queries promptly with empathy and attention to detail.
• Support day-to-day Guest Services operations and maintain high service standards.
• Build positive relationships with clients and internal stakeholders.
• Promote a culture of exceptional hospitality and customer care.

Skills

First point of contact

Communication skills

Organisational skills

Customer service

Team collaboration

Tools

Switchboard systems

Job description

Wshgroup in London near Moorgate is seeking an exceptional Reservations Coordinator to join the Guest Services team. You will be the first contact for room bookings and switchboard queries, coordinating meeting room reservations and visitor requirements with a premium service mindset.

The role demands strong communication, organisation and a proactive, customer‑centric approach to deliver a first‑class experience within a fast‑paced environment. Hours: 40 per week, shifts 7am–10pm.