Reservations Coordinator

Wshgroup; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend

Thank you voucher

Counselling helpline

Choices platform

Training academy

Job summary

Wshgroup in London near Moorgate is seeking an exceptional Reservations Coordinator to join the Guest Services team. You will be the first contact for room bookings and switchboard queries, coordinating meeting room reservations and visitor requirements with a premium service mindset.

The role demands strong communication, organisation and a proactive, customer‑centric approach to deliver a first‑class experience within a fast‑paced environment. Hours: 40 per week, shifts 7am–10pm.

Qualifications

• Experience in customer service, hospitality, reception, reservations or guest services.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Professional and approachable manner.

Responsibilities

• Manage meeting room and event space reservations efficiently.
• Answer switchboard calls professionally and courteously.
• Collaborate with Reception and Guest Services to ensure a smooth journey for clients and visitors.
• Coordinate internal and external booking requests and communicate requirements.
• Respond to queries promptly with empathy and attention to detail.
• Support day-to-day Guest Services operations and maintain high service standards.
• Build positive relationships with clients and internal stakeholders.
• Promote a culture of exceptional hospitality and customer care.

Skills

First point of contact

Communication skills

Organisational skills

Customer service

Team collaboration

Tools

Switchboard systems

Job description

Our team based with a world-renowned law firm located close to Moorgate Station, is seeking an exceptional Reservations Coordinator to join their Guest Services team. As a Reservations Coordinator, you will be the first point of contact for all room booking enquiries and switchboard operations, playing a vital role in delivering an outstanding client and colleague experience. Working closely with the Reception team, you will ensure the seamless coordination of meeting room reservations, internal bookings, and visitor requirements. This is an exciting opportunity to contribute to a premium Guest Services environment focused on delivering a "Quiet Luxury" service experience. You will help create a culture that is inclusive, engaging, and service-driven while supporting the firm's commitment to exceptional hospitality standards. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering first-class customer service, we'd love to hear from you.

Key Responsibilities

• Manage all meeting room and event space reservations efficiently and accurately.
• Act as the first point of contact for incoming calls via the switchboard, handling enquiries professionally and courteously.
• Work collaboratively with Reception and wider Guest Services teams to ensure a seamless customer journey.
• Coordinate internal and external booking requests, ensuring all requirements are captured and communicated effectively.
• Respond to queries promptly, providing solutions with professionalism, empathy, and attention to detail.
• Support the day-to-day flow of Guest Services operations and contribute to maintaining high service standards.
• Build positive relationships with clients, visitors, and internal stakeholders.
• Champion a culture of exceptional hospitality and customer care.

Hours: 40 hours per week, shifts between 7am-10pm (core hour cover coverage 8am-6pm)

You will have:

• Experience within a structured customer service, hospitality, reception, reservations, or guest services environment.
• Excellent communication skills, both verbal and written.
• Strong organisational and time management abilities, with the capacity to prioritise effectively.
• A professional, confident, and approachable manner.
• A proactive mindset with strong problem-solving and critical-thinking skills.
• The ability to remain calm and composed in a busy, fast-paced environment.
• A genuine passion for delivering an exceptional customer experience.
• Flexibility and a team-focused approach to supporting operational requirements.
• Experience within a law firm, corporate environment, or professional services organisation would be advantageous but is not essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.