Reservations CoOrdinator

Crystal Clear Recruitment Ltd; London Borough of Hammersmith and Fulham; Presencial; GBP 24.000 - 32.000; Jornada completa

Descripción de la vacante

Crystal Clear Recruitment Ltd is seeking a Reservations Coordinator to join a fast-paced team in London. The role involves researching accommodation options, contacting hotels, and compiling information for clients, while coordinating bookings and managing group arrangements.

You will handle multiple searches, negotiate rates, and maintain accurate data within the company master database, ensuring smooth guest experiences and timely communication with hotels.

Formación

• Experience coordinating hotel bookings and group accommodations.
• Proficient with hotel rate negotiations.
• Strong data entry and database management.
• Fluency in English, both spoken and written.

Responsabilidades

• Take briefs and research accommodation options, contacting hotels and gathering rates and amenities.

Conocimientos

Excellent communication

Telephone manners

English proficiency

Attention to detail

Negotiation skills

Multi-tasking

Team collaboration

Herramientas

Microsoft Word

PowerPoint

Excel

Mac Mail

Descripción del empleo

Reservations Coordinator

A company that offers Bespoke Accommodation service, sourcing hotels, serviced apartments and private housing.

This role would undertake working in a fast-paced small team, reporting to the Directors, with the potential to grow within the company and initiate internal training to further career development.

Key responsibilities:

• Taking briefs/instructions and research potential accommodation options, making initial contact with hotels, and gathering information on property rates and amenities
• Confidently manage contact with multiple search locations or hotels
• Compiling accurate information to present to the client
• Processing bookings with the hotels and managing documentation
• Managing group accommodation (rooming lists) sourcing options for group accommodation and negotiating rates
• Management of data entry for searches to company master database
• Managing client expectations and liaising with hotels/properties when guests are in-house

The potential candidate must:

• Exhibit excellent communication skills with a confident telephone manner, excellent spoken and written English with particular care and attention to detail
• Be confident with the negotiation process and be able to process a booking from start to finish
• Have the ability to manage multiple projects with confidence and accuracy
• Be a flexible but confident person who can think outside the box and adapt quickly to deadlines while also offering support to team members when required
• Must have competent computer skills in Mac and PC, Microsoft Word, PowerPoint and Mac Mail and an advanced knowledge of Excel is essential

This is a fantastic opportunity to join a team of like-minded individuals within a dynamic, vibrant working environment. They are looking for a friendly, enthusiastic, and confident individual who is able to work on their own initiative and as part of a team to join them.

Hours are Monday - Friday and will be worked on a weekly rota basis of either 9.00am - 5:30pm, 9.30am - 6.00pm or 10.00am - 6:30pm.