Reservations Executive

Mandarin Oriental; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

MOstay programme: complimentary nights

Health and wellness benefits globally

Retirement plans

Discounts across 500 retailers

50% F&B & Spa discount

Free meals on duty

Increased holiday entitlement up to 33

Charity day

Job summary

Mandarin Oriental Hyde Park is seeking a Reservations Executive to join our luxury reservations team in London. The role is 39 hours per week across a rotating schedule, Monday to Sunday, focusing on delivering exceptional guest experiences and precise booking administration.

You will handle reservation clean-up, coordinate with guests and third‑party bookers, respond to calls per LQA and Forbes standards, and manage timely email responses.

Qualifications

• Previous experience in a luxury hospitality setting.
• Excellent communication and multitasking skills; ability to work under pressure.
• Strong teamwork orientation and integrity.

Responsibilities

• Perform reservation “clean-up” on all future bookings: verify guest preferences, billing information and allocation requests.
• Coordinate with guests and third‑party bookers for payment of bookings.
• Answer all reservation calls in accordance with LQA and Forbes standards.
• Prioritise and action emails daily, ensuring a 24‑hour turnaround time.

Job description

Reservations Executive – Reservations

Mandarin Oriental Hyde Park in London seeks a Reservations Executive for a 39‑hour, 5‑day‑per‑week role, working a rotating shift schedule Monday to Sunday. The position requires experience in a luxury hospitality environment and a commitment to delivering service excellence.

Key Responsibilities

• Perform reservation “clean‑up” on all future bookings: verify guest preferences, billing information and allocation requests.
• Coordinate with guests and third‑party bookers for payment of bookings.
• Answer all reservation calls in accordance with LQA and Forbes standards.
• Prioritise and action emails daily, ensuring a 24‑hour turnaround time.

Qualifications & Competencies

• Previous experience in a luxury hospitality setting.
• Excellent communication and multitasking skills; ability to work under pressure.
• Strong teamwork orientation and integrity.

Shift Pattern

39 hours per week; rotating shift basis including mornings, evenings, weekends and bank holidays. Flexibility is required.

Benefits & Commitment

• Learning & development programmes across career stages.
• MOstay programme: complimentary nights and attractive rates for you and your loved ones.
• Health and wellness benefits globally.
• Retirement plans based on length of service and role.
• Discounts across 500 retailers, gym memberships, travel deals.
• 50 % F&B & Spa discount on property.
• Special MO discounted rate at Anytime Fitness (£30 per month or £300 per annum).
• Complimentary Westfield Healthcare cash plan; children added at no extra cost.
• Colleague experience stay in‑house with breakfast after probation.
• Friends & Family hotel and spa discounts.
• One paid charity day per year.
• Season ticket loan & cycle‑to‑work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry‑cleaning services.
• Increased holiday entitlement up to 33 days based on length of service.
• Subsidised podiatry sessions.
• Free life assurance benefits while in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London

Mandarin Oriental Hyde Park is a proudly certified Global Sustainable Tourism Council hotel. The group commits to single‑use plastic elimination, ethical supply chain, community and colleague engagement, technology practices, and waste reduction.

Diversity & Inclusion

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, are treated fairly and with respect. Equal opportunity is guaranteed, and bullying, intimidation, discrimination and harassment are prohibited.

Eligibility to Work in the UK

All candidates must have the right to work and live in the UK. Documentation proving eligibility will be required during the recruitment process.