Reservations & Guest Experience Advisor

Celtic Manor Resort; Newport; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Discounts on food and beverage and酒店住宿

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and annual recognition awards

Job summary

Celtic Manor Resort in Newport, UK is hiring a Reservations Agent to join our Sales & Revenue team. You will manage guest enquiries and reservations by phone and email, helping guests plan stays, golf, spa and dining experiences. The ideal candidate has excellent communication, a professional telephone manner, and attention to detail.

Previous reservations or hospitality experience is preferred, and you will work in a fast-paced, target-driven environment. We offer incentives and benefits.

Qualifications

• Excellent communication and customer service skills.
• Confident and professional telephone manner.
• Experience in reservations/hospitality/sales or customer contact environment (preferred).

Responsibilities

• Manage guest enquiries and reservations via telephone and email.
• Provide accurate information on accommodation, dining, golf, spa and resort facilities.
• Identify opportunities to maximise revenue through upselling and cross-selling.
• Deliver a seamless and personalised booking experience for every guest.
• Work collaboratively with colleagues to achieve guest satisfaction and business objectives.

Skills

Communication skills

Customer service

Phone manners

Attention to detail

Reservations experience

Job description

Celtic Manor Resort in Newport, UK is hiring a Reservations Agent to join our Sales & Revenue team. You will manage guest enquiries and reservations by phone and email, helping guests plan stays, golf, spa and dining experiences. The ideal candidate has excellent communication, a professional telephone manner, and attention to detail.

Previous reservations or hospitality experience is preferred, and you will work in a fast-paced, target-driven environment. We offer incentives and benefits.