Reservations Executive

RBH; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality firm in London seeks a proactive Reservations Executive to manage guest bookings. The role is essential for ensuring smooth reservation processes and requires excellent organizational skills, attention to detail, and commitment to creating memorable guest experiences. Competitive benefits include discounts, flexible working, and professional development opportunities.

Benefits

Discounted hotel room rates for friends & family

Enhanced Maternity, adoption & shared parental leave

Course Sponsorship

30% F&B discount at RBH hotels

Flexible working arrangements

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• Experience in a reservation agent role in a 4 - 5 Star Front Office.
• Excellent communication skills and a client-focused approach.
• Proficiency in reservations systems with keen attention to detail.

Responsibilities

• Create reservations via telephone and email based on availability.
• Timely responses to guests and agents per brand standards.
• Update bookings, cancellations, and amendments accurately.

Skills

Communication

Attention to Detail

Organizational Skills

Multitasking

Tools

Opera

CRM Tools

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

Summary

We are looking for a proactive and customer-focused Reservations Executive to join our team. This role involves managing guest reservations, responding to inquiries, and ensuring a smooth booking process through phone, email, and online platforms.

Our Benefits

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Bi-monthly employee (£400 net) & Employee of the year (£1500 net)
• Free meals on duty saving you over £1000 per year
  
  

And much much more!

A DAY IN THE LIFE OF RESERVATIONS EXECUTIVE AT OUR HOTEL

• Create reservations and input via both telephone and email according to room and rate availability, ensuring that full and accurate details are obtained
• Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.
• Accurate and timely responses to guests, clients and agents in line with our brand standards.
• Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
• Checking arrivals for following day
• To be fully conversant with rate groups and sales accounts procedures.
• Completing other projects when and if required within the Reservations Manager.
  
  

What We Need From You

• Similar experience as a reservation agent role in a 4 - 5 Star Front Office or Reservations Department.
• Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests
• Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail
• Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training
• Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
• A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes
  
  

EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]