Central Reservations Coordinator

Chewton Glen Hotel & Spa; New Milton; Remote; GBP 24,000 - 30,000; Full time

Job summary

A leading luxury hotel group seeks a Central Reservations Coordinator, ensuring exceptional service for guests across various iconic hotels. The role involves managing bookings, upselling experiences, and maintaining relationships with clients. The right candidate will possess strong communication skills, attention to detail, and experience with booking systems.

Benefits

Excellent salary

Opportunity to work remotely

Employee recognition awards

Career development with recognized training providers

Generous friends and family rates

Discount on spa treatments and products

Team social events, seasonal gifts, and more

Qualifications

• Experience in a reservations department.
• High-speed internet and suitable home workspace required.
• Ability to remain calm under pressure.

Responsibilities

• Manage inquiries and bookings from start to finish.
• Increase revenue through upselling.
• Build relationships with regular guests for a personalized experience.

Skills

Confident communication

Attention to detail

Calm under pressure

Tools

Opera V5

Premier Spa

Opera Cloud

Job description

Working for four of the most iconic hotels in the UK, you will be fundamental to the expanding success of these hotels. Working within an established team and with no two days being the same, this is a job for someone who has appetite and wants to work for the pinnacle of hotels.

Chewton Glen is a privately owned luxury country house hotel & spa located in the tranquil New Forest countryside, just minutes from the coast. This 70-bedroom hotel features a spa, two restaurants, and a new cookery school, The Kitchen, in collaboration with celebrity chef James Martin.

Cliveden House is a Grade I listed stately home with grandeur from its days as a private residence, combined with an open and welcoming atmosphere. Set in 376 acres of National Trust grounds and close to London, Cliveden offers a spa, two restaurants, 40 bedrooms, and two boats.

The Lygon Arms, a medieval coaching inn dating back to the 16th century, is located in the picturesque Cotswold village of Broadway. It boasts 86 bedrooms, a restaurant, spa, wine bar, and lounges for guests.

The Mayfair Townhouse, located lining Half Moon Street near Green Park and Hyde Park Corner, offers personalized service and a luxurious retreat from the bustling streets of Mayfair.

What's in it for you?

• Excellent salary
• Opportunity to work remotely
• Employee recognition awards
• Cashback healthcare cover after probation
• Career development with recognized training providers
• Generous friends and family rates at Iconic Luxury Hotels
• 25% discount on food and beverage
• Discount on spa treatments and products
• Refer a friend incentive
• Team social events, seasonal gifts, and more

Check out behind the scenes here: https://www.instagram.com/chewtoncareers/

Central Reservations Coordinator – About you

• Experience in a reservations department
• Confident communication via telephone and email
• Understanding of Opera V5 and Premier Spa; Opera Cloud is a plus
• Ability to remain calm under pressure
• Attention to detail
• High-speed internet and suitable home workspace required

Aim of the role

• Knowledge of all Iconic hotels and ability to sell and upsell experiences
• Proficiency with electronic booking systems
• Represent all Iconic Hotels with pride
• Increase revenue through upselling
• Manage inquiries and bookings from start to finish
• Build relationships with regular guests for a personalized experience

If interested, please apply now. We reserve the right to close this advertisement early if we receive many suitable applications.

Our ethos is to provide iconic luxury in its finest form, with service that is thoughtful and discreet, culinary excellence, and rooms that combine opulence with comfort. Each hotel has its unique character, creating an emotional connection with guests through our attentive and intuitive service.