Reservations Executive

The Gantry Hotel London; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a dynamic team at The Gantry Hotel London as a Reservations Executive. In this role, you'll manage guest reservations and ensure a smooth booking process while contributing to a culture that values diversity and employee wellbeing. We offer a comprehensive benefits package including flexible working arrangements and a bi-monthly bonus.

Benefits

Discounted hotel room rates

Extra day's holiday for your birthday

Course sponsorship

Refer a Friend scheme

Flexible working arrangements

Wagestream - choose how and when you get paid

Life insurance

Employee Assistance Programme

Bi-monthly employee bonus

Free meals on duty

Qualifications

• Experience in a 4- or 5-star hotel front office or reservations department.
• Flexibility to work various shifts including weekends and holidays.

Responsibilities

• Create reservations and input data via telephone and email, ensuring accuracy.
• Handle bookings from travel agents and maintain brand standards.
• Update reservations including cancellations and amendments.

Skills

Excellent communication skills

Client-focused approach

Strong organizational skills

Multitasking skills

Attention to detail

Tools

Reservation systems (preferably Opera)

CRM tools

Job description

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At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always looking for new talent to join us on our journey.

SUMMARY

We are seeking a proactive and customer-focused Reservations Executive to join our team. This role involves managing guest reservations, responding to inquiries, and ensuring a smooth booking process via phone, email, and online platforms.

OUR BENEFITS

You will have access to a benefits package designed to support our staff:

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship
• Refer a Friend scheme (earn £250 per referral, up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life insurance
• Employee Assistance Programme
• Social and wellness events throughout the year
• Bi-monthly employee bonus (£400 net) and Employee of the Year (£1500 net)
• Free meals on duty, saving over £1000 annually

A DAY IN THE LIFE OF A RESERVATIONS EXECUTIVE

• Create reservations and input data via telephone and email, ensuring accuracy and full details
• Handle bookings from travel agents, vouchers, and credit requests, adhering to hotel policies
• Respond promptly and accurately to guests, clients, and agents, maintaining brand standards
• Update reservations, including cancellations and amendments
• Check arrivals for the following day
• Be fully familiar with rate groups and sales account procedures
• Complete additional projects as required within the Reservations team

WHAT WE NEED FROM YOU

• Experience as a reservation agent in a 4- or 5-star hotel front office or reservations department
• Excellent communication skills with a client-focused approach
• Proficiency in reservation systems (preferably Opera) and CRM tools, with strong attention to detail
• Strong organizational and multitasking skills
• Flexibility to work various shifts, including weekends and holidays
• Genuine enthusiasm for creating memorable guest experiences and ensuring efficient reservation processes

JOIN US

At RBH, we value our people and prioritize diversity, health & wellbeing, sustainability, and individuality. We are committed to being an inclusive workplace and encourage applications from all backgrounds.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. If you require reasonable adjustments during our hiring process, please contact us at [emailprotected].