Reservations Assistant

5 Hertford Street Limited; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious private members club in Mayfair seeks a Reservations Assistant to provide exceptional customer service and manage reservations. Benefits include 33 days of holiday, private medical insurance, and opportunities for professional growth. The role offers a chance to thrive in a luxury environment, interacting with discerning clients.

Benefits

33 days holiday per year

Discounted gym membership

Birthday day off

Private medical/dental insurance with Bupa

In-house industry training

Employee Assistance Programme

Free English Classes

Free meals on duty

Season ticket loans

20% Staff Discount at Birley Bakery

Qualifications

• Experience in a luxury hotel, restaurant or private member’s club advantageous.
• Ability to multi-task.

Responsibilities

• Answering the main club line, first point of contact for callers.
• Taking reservations using Sevenrooms, making cancellations and changes.

Skills

Excellent phone manner

Organisational skills

Inter-personal skills

IT/Admin Knowledge

Tools

Sevenrooms booking system

Job description

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Join to apply for the Reservations Assistant role at 5 Hertford Street

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5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.

We are currently looking for a Reservations Assistant to join our Team.

The Company Benefits Our Reservations Assistant Will Receive Are

• 33 days holiday per year (including bank holidays)
• Discounted gym membership with Nuffield Health & Gymflex
• Birthday day off
• Monthly well-being days with our Chiropodist, Reflexologist and Masseuse
• Private medical/dental insurance with Bupa
• Cycle to Work Scheme
• Employee Assistance Programme – Hospitality Action
• Free English Classes
• Access to a company doctor
• Eyecare vouchers
• In-house industry training
• Sponsored social events
• Season ticket loans
• Retail discounts with Edenred
• Recommend a friend bonus of £750
• Staff Accommodation (subject to availability)
• 20% Staff Discount at Birley Bakery
• Nursery Workplace Scheme
• Free freshly prepared meals on duty
  
  

The Responsibilities Of The Reservations Assistant Are

• Answering the main club line and being the first point of contact for callers to the club.
• Transferring calls internally, taking messages, and passing on to the relevant department / person.
• Taking reservations using Sevenrooms, making cancellations, changes and amendments.
  
  

The Experience & Qualifications required of our Reservations Assistant are:

• Experience of working in a luxury hotel, restaurant or private member’s club advantageous
• Excellent phone manner and organisational skills
• Knowledge of Sevenrooms booking system
• Ability to multi-task Excellent rapport building and inter-personal skills
• Good IT/Admin Knowledge
  
  

The working hours

• Based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday
• Sundays always off
  
  

The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

If you feel that you have the experience and skills to join us as Reservations Assistant at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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