Reservations Assistant

5 Hertford Street; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious private member's club in Mayfair is seeking a Reservations Assistant to manage member inquiries and bookings. The role requires excellent communication skills and experience in luxury settings. Benefit offerings include private health insurance, generous leave, and professional training.

Benefits

33 days holiday per year

Discounted gym membership

Monthly well-being days

Private medical/dental insurance

Employee Assistance Programme

Free English Classes

Access to a company doctor

In-house industry training

Free meals on duty

£750 friend referral bonus

Qualifications

• Experience in luxury hotel/restaurant/private members club is advantageous.
• Ability to multi-task and build rapport.

Responsibilities

• Answer main club line; first point of contact for callers.
• Take reservations and manage changes using Sevenrooms.

Skills

Excellent phone manner

Organisational skills

Interpersonal skills

IT/Admin knowledge

Tools

Sevenrooms

Job description

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5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.

We are currently looking for a Reservations Assistant to join our team.

The company benefits our Reservations Assistant will receive are:

• 33 days holiday per year (including bank holidays)
• Discounted gym membership with Nuffield Health & Gymflex
• Birthday day off
• Monthly well-being days with our Chiropodist, Reflexologist, and Masseuse
• Private medical/dental insurance with Bupa
• Cycle to Work Scheme
• Employee Assistance Programme – Hospitality Action
• Free English Classes
• Access to a company doctor
• In-house industry training
• Sponsored social events
• Season ticket loans
• Retail discounts with Edenred
• Recommend a friend bonus of £750
• Staff Accommodation (subject to availability)
• Nursery Workplace Scheme
• Free freshly prepared meals on duty

The responsibilities of the Reservations Assistant are:

• Answering the main club line and being the first point of contact for callers to the club.
• Transferring calls internally, taking messages, and passing on to the relevant department/person.
• Taking reservations using Sevenrooms, making cancellations, changes, and amendments.

The experience & qualifications required of our Reservations Assistant are:

• Experience of working in a luxury hotel, restaurant, or private member’s club advantageous
• Excellent phone manner and organisational skills
• Knowledge of Sevenrooms booking system
• Ability to multi-task, excellent rapport building, and inter-personal skills
• Good IT/Admin knowledge

The working hours:

• Based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday
• Sundays always off

The club is closed on Sundays, Bank Holidays, and throughout Christmas each year.

If you feel that you have the experience and skills to join us as Reservations Assistant at 5 Hertford Street, then apply by forwarding your up-to-date CV together with a covering letter to the link below.