Cruise Reservations Agent

Po-Enterprises; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading travel company is hiring a Cruise Reservations Agent to assist clients in planning their dream cruises. This remote position offers flexibility, full onboarding support, and access to exclusive travel resources. Ideal for those passionate about customer service and eager to start a career in the travel industry.

Benefits

100% remote work flexibility

Full onboarding and support

Access to booking platforms

Supportive team environment

Access to travel industry resources

Qualifications

• Passion for customer service and the travel industry.
• Strong communication and interpersonal skills.
• Organized and detail-oriented.

Responsibilities

• Consult with clients to understand their cruise preferences.
• Search and recommend cruise packages based on client interests.
• Book and manage cruise reservations.

Skills

Customer service

Communication

Interpersonal skills

Organization

Multitasking

Job description

Position Overview

We are hiring a Cruise Reservations Agent to support clients in planning and booking cruise travel experiences. In this remote role, you will provide personalized service, helping travelers choose the right cruise line, itinerary, and onboard features that align with their needs.

This position includes access to industry tools and ongoing support, making it suitable for individuals who are new to the travel industry or looking to transition into a client-facing booking role.

Key Responsibilities

• Consult with clients to understand their cruise preferences, including destinations, cruise lines, ship types, and amenities
• Search and recommend cruise packages based on availability, budget, and client interests
• Book and manage cruise reservations using our internal systems and supplier tools
• Keep accurate and updated records of all client communications and travel details
• Monitor travel regulations, cruise line policies, and promotions to provide up-to-date recommendations
• Maintain communication with clients before, during, and after booking to ensure an exceptional experience
  
  
  

Qualifications

• Passion for customer service and the travel industry
• Strong communication and interpersonal skills
• Organized and detail-oriented with the ability to multitask
• Comfortable using digital platforms and web-based booking tools
• Must be 18 years of age or older
• Reliable internet connection and access to a laptop or desktop computer
• No prior travel experience required
  
  
  

What We Provide

• 100% remote work flexibility
• Full onboarding and support
• Access to booking platforms and preferred cruise vendors
• Supportive team environment with peer mentorship
• Access to travel industry resources and exclusive rates
  
  
  

How To Apply

If you're excited to help travelers plan their dream cruises and want a remote role in a growing industry, we encourage you to apply today and take the next step in your professional journey.