Reservations & Events Specialist - Hospitality

Valor Hospitality Partners, LLC; Aylesbury; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Holiday Inn Aylesbury is seeking a friendly Reservations and Events Agent to join our team in the UK. You will handle reservations, bookings, and guest requests with attention to brand standards, contributing to maximum occupancy and revenue.

The role requires delivering excellent customer service across a 7-day operation, with flexible shift patterns and weekend/evening work as needed.

Qualifications

• Excellent communication and interpersonal abilities.
• Problem-solving skills and a passion for hospitality.

Responsibilities

• Top quality customer service.
• Work as part of a great team.
• Take enquiries and bookings via telephone and online.
• Convert enquiries into sales.
• Process, amend and update bookings as required.
• Maximise revenue through upselling.
• Administration and technology savvy.
• Be available to work when team and customers need you.

Skills

Communication skills

Interpersonal skills

Problem solving

Hospitality passion

Job description

Holiday Inn Aylesbury is seeking a friendly Reservations and Events Agent to join our team in the UK. You will handle reservations, bookings, and guest requests with attention to brand standards, contributing to maximum occupancy and revenue.

The role requires delivering excellent customer service across a 7-day operation, with flexible shift patterns and weekend/evening work as needed.