Reservations & Events Specialist - Flexible Shifts

Valor Hospitality Careers - UK; Birmingham; Presencial; GBP 25 000 - 30 000; Tempo integral

Resumo da oferta

Hilton Garden Inn Birmingham is seeking a friendly Reservations and Events Agent to deliver outstanding customer service, manage bookings and drive revenue in a busy hotel environment.

You will handle enquiries, coordinate reservations and communicate occupancy details with the reception team, while adhering to brand standards and team goals. Flexible shift patterns and local career training are available.

Qualificações

• Excellent communication, interpersonal and problem-solving abilities.
• Passion for hospitality and commitment to excellence.

Responsabilidades

• Top quality customer service.
• Working as part of a great team.
• Take enquiries and bookings via telephone and online bookings.
• Converting enquiries into sales.
• Processing, amending and updating bookings as required.
• Maximising revenue through upselling.
• Administration and technology savvy.
• Available to work when the team and customer needs you most.

Conhecimentos

Excellent communication

Interpersonal skills

Problem-solving abilities

Hospitality passion

Descrição da oferta de emprego

Hilton Garden Inn Birmingham is seeking a friendly Reservations and Events Agent to deliver outstanding customer service, manage bookings and drive revenue in a busy hotel environment.

You will handle enquiries, coordinate reservations and communicate occupancy details with the reception team, while adhering to brand standards and team goals. Flexible shift patterns and local career training are available.